Customer Service Support Representative-REMOTE

Remote Opportunity – Preference to be based in EST or CST up to $16 per hour

As a Support Representatives for Staples, you will be responsible for supporting customers that purchase services offerings in the stores or online and call to fulfill the services remotely or seek support. They will be instrumental in providing solutions to our customers to deliver a superior customer service experience. This includes operational direction, logging and tracking contacts/calls in Salesforce, and provide options and solutions to store associates, external customers, and the vendor team. Support Representatives will leverage the structured process to deliver service and provide sales options where applicable. Support Representatives will speak directly with store associates, customers and vendor contacts via inbound and outbound phone calls, email, and chat in this role.

Key Responsibilities:

• The Support Representative will make outbound phone calls, handle inbound phone calls, emails, and chat sessions directly from our customers, stores, and vendors. This includes providing service and solutions as it relates to the business.
• Identify opportunities and point our customers in the proper direction for resolution.
• Log all contacts and calls and document all interactions in Salesforce. Create work orders and service events using our systems.
• Utilize the different levels of the organization to ensure great customer service is always reached.
• Communicate professionally to our customers and speak in terms that can be understood. Provide options and sales opportunities when the situation requires it as well as closing and processing sales through the Staples systems.

Essential skills and experience:

• High School Diploma or GED
• 2+ years of customer support or service experience
• The ability to utilize the knowledge of our business both technical and service related to educate our customers.
• Operational knowledge of Staples Business and Technical Services policy and procedures.
• Technical knowledge and skills, and the ability to use this to educate others
• Strong communication and writing skills
• Ability to keep detailed and accurate notes, and the history of service events
• Problem solving skills as it relates to the customers and the service being provided
• Good organizational skills, good multitasking skills, and time management
• Proven ability to drive operational efficiency and productivity

Additional Information:

• The Support Representative will be working from home, and you must have the required workspace, and reliable high-speed internet

Get great perks.

• Remote Opportunity up to $16 per hour based off skills and experience
• Full time hours, weekly pay, growth opportunities, and generous paid time off; hiring immediately
• 401(k) plan with a company match, medical, dental, vision, life and disability insurance, and many more benefits
• Associate store discount and more perks (discounts on mobile plans, movie tickets, etc.)