Client Success Manager

Job Title: ​Client Success Manager

About the Client:​ Our client is a well-established professional IT services organization specializing in Managed Services, Cloud Solutions, and IT project delivery. They focus on enabling modern, future-ready workplaces through innovative cloud and mobility solutions. With decades of industry experience, the company partners with leading global technology providers to deliver scalable, value-driven IT solutions tailored to business needs.

Overview: As a Client Success​ Manager, you will play a crucial support role collaborating with customers and the Account​ Managers. Your responsibilities will include handling sales requests, creating and processing IT​ product and service proposals, updating customer information in the PSA system, ensuring​ deadlines are met, and engaging in discussions with customers to enhance service delivery.

Responsibilities:

• Work directly with Account Managers and customers to address their needs and

  concerns.

• Manage sales requests and collaborate with Account Managers.

• Create and process IT product and service proposals.

• Update customer information in the PSA system.

• Ensure deadlines are met and deliverables are on time.

• Conduct discussions with customers to identify areas for improvement and understand

  their evolving needs.

Qualifications:

• 2-3 years of experience in supporting customers in the MSP world.

• Strong knowledge of computer networking products and services.

• Experience with ConnectWise PSA/Manage and ConnectWise CPQ/Sell.

• Familiarity with Microsoft NCE, Azure, Fabric and Modern Software offerings.

• Some knowledge of MDM.

• Ability to juggle multiple tasks under time constraints.

• Strong communication skills with the ability to set clear expectations.

• Additional Requirements​: Proficient in Microsoft Office applications​; Willingness to become an expert with ConnectWise solutions.

Schedule: ​Night Shift (US Hours)

Setup: ​WFH / Remote

Why Join STAFFVIRTUAL?

• Competitive compensation and benefits package

  • HMO Day 1 + FREE dependent coverage

  • De minimis and allowances

  • Attendance bonus

  • Paid time offs

• Company-provided work setup (laptop, monitor, accessories)

• Training, career growth, and global exposure

• A collaborative and supportive team culture

If you're a motivated, client-focused professional who's ready to grow with a company that values people and performance, we'd love to hear from you. Apply now and join our dynamic team at STAFFVIRTUAL!