Philippines onlyScheduling Coordinator role is responsible for coordinating caregiver schedules, ensuring timely service delivery, and maintaining strong communication with both clients and staff. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is passionate about supporting quality care in the home.
Key Responsibilities
- Coordinate daily and weekly schedules for caregivers based on client needs, staff availability, and geographic location. Communicate schedule assignments and changes to caregivers and clients in a timely and professional manner.
- Respond promptly to last-minute callouts or changes, ensuring coverage and continuity of care.
- Maintain accurate records in the scheduling system and update client and caregiver profiles as needed.
- Collaborate with the recruitment and HR teams to ensure adequate staffing levels.
- Provide excellent customer service to clients and families, addressing scheduling concerns and inquiries.
- Monitor caregiver attendance and punctuality and report any issues to management.
- Assist with onboarding new caregivers by scheduling orientations and initial shifts.
Requirements
- High school diploma or equivalent required; associate degree preferred.
- 1-2 years of experience in scheduling, administrative support, or customer service preferably in home care, healthcare, or service-based industry.
- Experience with home care scheduling platforms (e.g., ClearCare/WellSky, AlayaCare, AxisCare).
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Proficiency in scheduling software and Microsoft Office Suite.
- Ability to multitask and remain calm under pressure.
- Bilingual abilities are a plus.
Schedule Monday, Tuesday, Wednesday and Friday 10PM-8AM PST Saturday, Sunday 3-30AM-8AM PST, Thursday OFF
Mon, Tue, Wed, Fri → 1 PM – 11 AM (next day) (10 hrs) PHT
Sat & Sun 6-30 PM – 11 PM (4.5 hrs) PHT
United States
