MSP Senior Support Engineer (Tier 3 | GWS, M365 Essential8) | WFH

You bring this to the role:

•You make a recommendation, and stand behind it

•You read a ticketassigned to the wrong level and fix it without being asked

•You can explain MFA to aCEO using an analogy, not acronyms

•You write documentation that other people actually use

•You have used AI tools tospeed up your work — and you know their limits

• Take full ownership of technical project delivery:server migrations, cloud deployments (Azure), network setups, VoIP, Microsoft365, and Google Workspace implementations from discovery through to clientsign-off.
  
• Lead discovery meetings, gather client requirements,assess the current environment, and produce a clear, non-jargon scope of workand project proposal for the project manager
  
• Make decisive technical recommendations, cloud vson-prem, licensing, vendor selection, and back them with solid reasoning, nothedging.
  
• Coordinate with on-site technicians, vendors, andinternal team members to execute projects on time and within scope.
  
• Run testing and validation before go-live, managecutover, and ensure clients experience a seamless transition.
  

• Act as Tier 3 escalation point for complex technical issues.
  
• Administer and optimize Google Workspace and Microsoft 365 environments, including security and compliance.
  
• Implement and maintain cybersecurity controls:
  
• EDR/XDR solutions (e.g., SentinelOne)
  
• Email security (e.g., Proofpoint)
  
• Server hardening (cloud and on-prem)
  
• Lead security and compliance initiatives aligned with Australian Essential 8, SMB1001, and NIST CSF.
  
• Manage and configure MSP tool stack: Autotask, Datto RMM, SentinelOne, Proofpoint, Blackpoint, Exclaimer, CloudRadial, Keeper, Unifi Controller & NVRs, etc.
  
• Assist with project delivery: migrations, deployments, and security enhancements.
  
• Mentor junior engineers and contribute to knowledge base development.
  

• Collaborative Team Environment – Work with a supportive global team that values knowledge sharing and innovation.
  
• AI-First & Security-First Mindset – We leverage AI-driven tools and automation to deliver smarter, faster, and more secure solutions for our clients.
  
• Continuous Learning – Access to training, certifications, and exposure to cutting-edge MSP tools and security frameworks.
  
• Career Progression – Clear pathways to advance from L1 to Senior roles and beyond.
  

Requirements

• 10+ years in IT, with at least 5 years in a ManagedService Provider environment.
  
• Proven experience leading technical projectimplementations end-to-end — not just being one of the hands on the keyboar
  
• Advanced hands-on expertise in Google Workspaceadministration, including security, compliance, and complex migrations.
  
• Advanced hands-on expertise in Microsoft 365administration, including Exchange, Intune, Azure AD, SharePoint, andsecurity/compliance tooling.
  
• Strong cybersecurity fundamentals: EDR/XDR, MFA, emailfiltering, vulnerability management, and server hardening
  
• Advanced experience with multi-vendor networking and virtual networks in Azure, GCP, and AWS.
  
• Security Frameworks: Experience implementing Essential 8, SMB1001 and/or NIST CSF.
  

• Microsoft 365 Certified: Administrator Expert
  

• Google Workspace Administrator
  
• CompTIA Security+, Network+, or ITIL Foundation
  
• CISSP or similar security certifications
  

Benefits

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  
• Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  
• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!