IT Support Engineer - Level 3

Job Overview

We are seeking a highly skilled Level 3 IT Support Engineer to provide advanced technical support and infrastructure management in a remote environment. The ideal candidate will have strong experience in remote monitoring and management (RMM), endpoint security, system backups, and end-user desktop support.

This role requires troubleshooting complex technical issues, maintaining system reliability, and supporting users across various platforms.

Key Responsibilities

• Provide Level 3 technical support for desktops, laptops, and user environments.
• Troubleshoot and resolve advanced IT issues escalated from lower support levels.
• Manage and monitor systems using ConnectWise RMM.
• Utilize Autotask PSA for ticket management, documentation, and workflow tracking.
• Perform system monitoring, patch management, and proactive maintenance through RMM tools.
• Manage and verify data backups and disaster recovery processes.
• Detect, investigate, and resolve virus/malware/security threats.
• Provide remote end-user support including software installations, configuration, and troubleshooting.
• Maintain documentation for systems, procedures, and troubleshooting steps.
• Ensure IT systems meet security and performance standards.

Requirements

• Proven experience as an IT Support Engineer / Systems Administrator (Level 3 or equivalent).
• Strong experience with:
• ConnectWise RMM
• Autotask PSA
• Remote troubleshooting and endpoint management
• Experience handling backups, antivirus management, and system security.
• Strong knowledge of Windows operating systems and desktop environments.
• Ability to diagnose and resolve complex technical issues remotely.
• Excellent communication and documentation skills.
• Ability to work independently in a remote support environment.

Preferred Qualifications

• Experience working in Managed Service Provider (MSP) environments.
• Knowledge of network troubleshooting, cloud services, and virtualization.
• IT certifications (CompTIA, Microsoft, or similar) are a plus.

Benefits

Salary: USD 700–750/month

Work Setup: Work from Home

Schedule: Full-Time | 9:00 AM – 5:00 PM EST (9:00 PM – 5:00 AM PH Time)

📩 To Apply:

Send your CV and portfolio to: mondilla.jay03@gmail.com

Subject Line: IT Support Specialist - [Your Full Name]