United States onlyOur mission is to eliminate every barrier to mental health. We're looking for a Customer Advocacy Principal to own the strategy and execution for how customer stories drive growth. This is a senior individual contributor role accountable for building programs, proving ROI, and partnering with executive stakeholders to make customer advocacy a strategic priority.
Requirements
- 10-12+ years of experience in customer marketing, customer advocacy, or customer success at a B2B company
- Track record of building, scaling, and proving ROI on customer programs
- Experience partnering with VP and C-level stakeholders and presenting to executive leadership
- Strategic leadership: ability to set the vision, build the roadmap, and influence cross-functional priorities without direct authority
- Relationship skills: ability to earn customer trust and make the ask without burning goodwill
- Operational excellence: ability to build systems, manage complexity, and deliver reliably at scale
- Experience managing agency partners, contractors, or cross-functional project teams
- Experience managing a Customer Advisory Board or executive engagement program
- Familiarity with advocacy platforms
- Background in HR tech, benefits, or employer services
Benefits
- Health, Dental, Vision benefits
- Employer sponsored 401(k) match
- Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers
- Competitive paid time off policies
- Parental leave
- Access to Noom, a weight management program
- Access to fertility care support through Carrot
- Access to Wellhub
- Access to BrightHorizons
- Professional Development Reimbursement
- Donation matching
AU, CA + 4 more