Channels Performance Specialist

How you will achieve success:

• Primary owner for managing and exceeding channel account health performance metrics.
• Aligns & communicates with channel management and channel partners on account health progress and strategies.
• Leads process optimization, change management, and initiatives across divisions that impact order health, returns, our customer, and protect margins.
• Responsible for managing the health of existing channel task processes and implementing new processes to exceed the demands of tomorrow’s customer.
• Supports item & listing optimization by executing strategies that increase product reviews, improve review ratings, Q&A, and increase customer trust.

What experiences will help you in this role:

• Strong organizational skills, attention to detail, and ability to manage multiple, competing priorities simultaneously.
• Basic analytical skills and ability to analyze moderate sized datasets to provide insights.
• Action-oriented and persistence to drive solutions; communicates effectively.
• Understands basics of major Microsoft applications and basic excel navigation and logical functions.
• Possesses strong knowledge of customer service processes and how software systems interact with channels.