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Spade RecruitingSR

Work From Home - Customer Service Representative

Spade Recruiting is a Canadian recruitment agency specializing in sourcing top-tier sales and customer service professionals using a patented system and a team of former top-performing sales experts.

Spade Recruiting

Employee count: 11-50

Canada only

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About Us

We’re a people-first organization driven by purpose, not policy. Our mission is to protect working families while empowering ambitious individuals to build flexible, rewarding careers that reflect their goals and lifestyle.

Our foundation is built on growth, freedom, and connection. Every team member has the opportunity to thrive in a supportive, high-performance environment fueled by innovative systems, one-on-one mentorship, and a culture rooted in integrity and collaboration.

For more than 60 years, we’ve proudly partnered with unions, associations, and members across North America to deliver trusted benefit programs that make a lasting difference. As we continue to expand, we’re seeking professionals who are ready to grow, lead, and make an impact in the lives of others.


The Position

As a representative of our agency, you’ll be the bridge between families and the protection they deserve. You’ll help members understand their benefits, provide clarity and confidence in their coverage, and ensure they experience the peace of mind that comes from being fully protected.

This role goes beyond insurance — it’s about building trust, simplifying information, and guiding families toward decisions that safeguard their futures.


Key Responsibilities

  • Build meaningful, long-term client relationships through genuine communication and care.

  • Support members with claims, policy updates, and benefit inquiries.

  • Present benefit programs and coverage details in a clear and relatable way.

  • Collaborate with leadership to improve service quality and team performance.

  • Serve as a reliable point of contact for all member needs.

  • Participate in continuous mentorship, leadership training, and personal development.


Who You Are

  • A confident communicator with exceptional people skills.

  • Empathetic, positive, and motivated to make a meaningful impact.

  • Tech-savvy and comfortable working in a fully remote environment.

  • Self-disciplined, organized, and results-oriented.

  • Experience in customer service, insurance, or sales is an asset (but not required).

  • Legally authorized to work in the United States or Canada.


What We Offer

  • Remote Flexibility – Work from anywhere with a reliable internet connection.

  • Weekly Pay + Performance Bonuses – Enjoy steady income and growth incentives.

  • Personalized Mentorship – Get direct coaching to accelerate your success.

  • Career Advancement – Clear, fast-track opportunities into leadership roles.

  • Supportive Culture – Join a mission-driven team that celebrates achievement.

  • Meaningful Work – Make a real difference in the lives of families every day.

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Canada +/- 0 hours

About Spade Recruiting

Learn more about Spade Recruiting and their company culture.

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Spade Recruiting is a specialized recruitment and staffing agency founded on the principle that top-tier talent is a rare and valuable commodity that cannot be sourced through conventional methods. The firm's core philosophy is that to know and understand top performers, the recruiters themselves must be top performers. This belief is embedded in their operational model, where the recruitment team is composed of individuals with a background as high-achieving sales professionals. This unique composition allows them to effectively identify, assess, and engage with the elite candidates that other agencies often overlook. The company operates a specialized search division focused on sourcing exceptional customer service and sales representatives, tailoring each search to the specific corporate objectives, culture, and budget of their clients.

Established in 2019, Spade Recruiting has developed a patented recruitment system designed to maintain a consistent, year-round pipeline of premier sales talent. This proactive approach ensures that client organizations have continuous access to the best candidates in the market. The firm offers a suite of services that includes targeted recruiting, immediate staffing through contractors, executive headhunting to build strong leadership teams, and strategic HR consulting. By working closely with clients, Spade Recruiting develops customized HR strategies aimed at improving employee satisfaction, minimizing churn, and ultimately exceeding organizational goals. Their targeted methodology focuses on the top 1% of sales performers in competitive markets, ensuring a precise match for both skill set and cultural alignment.

Employee benefits

Learn about the employee benefits and perks provided at Spade Recruiting.

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Retirement Plan

Offers a 401k plan for employees.

Learning and Development

Full training is provided to new employees.

Paid Time Off

Includes paid vacation, sick days, and holidays.

Health Insurance

Comprehensive health insurance including medical, dental, and vision coverage.

View Spade Recruiting's employee benefits
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Spade Recruiting

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