Philippines onlyCompany Overview
MMKS Solutions Inc. is the new franchise owner of Jovie of Portland, reimagining childcare. Part of the nation’s largest in-home childcare provider, Jovie combines a collaborative team environment with two decades of expertise as College Nannies + Sitters. The company fosters a supportive culture where staff work closely to deliver exceptional childcare services.
Job Details
Position: Scheduling Coordinator
Work Setup: Work from Home
Work Schedule:
• Monday – Friday, 7:00 AM – 4:00 PM | Pacific Timezone
• Monday – Wednesday, 2:00 PM – 11:00 PM and Saturday – Sunday, 2:00 PM – 11:00 PM | Pacific Timezone
Holidays:US Holidays
Key Responsibilities
- Manage and process Bright Horizons (BH) Back-Up Care (BUC) reservations through the online portal.
- Respond promptly to scheduling-related emails from BH and clients, including changes, cancellations, and inquiries.
- Oversee open orders using the Jovie Scheduling Dashboard and mobile app.
- Notify BH of schedule changes within 48 hours.
- Address staff unavailability for BUC, On-Call Support, and placements, arranging suitable alternatives.
- Confirm and verify all staff bookings.
- Manage short-notice reservations (<18 hours) by sourcing available staff.
- Communicate with BH clients regarding rescheduling or cancellations.
- Ensure seamless placement of support staff with families or care centers.
- Update staff availability status and arrange substitutes as required.
- Perform regular audits of BH portal and MyJovie records to maintain compliance with scheduling standards.
- Apply staff travel benefits when applicable, per company policy.
- Review staff time and care records for accurate compensation.
- Generate and share scheduling metrics and performance reports.
- Utilize MyJovie Message Center, email, and phone for staff and client communication.
Qualifications
- Minimum 3 years’ experience in scheduling, customer support, or related roles.
- Strong verbal and written communication skills.
- Excellent organizational and time-management abilities.
- Proficient in scheduling software and online portals.
- Capable of managing high-stress situations professionally.
- Exceptional attention to detail and accuracy.
- Experience in childcare or related sectors is a plus.
