Payroll Implementation Manager

3 billion people across the world work in frontline jobs. Yet, despite rising costs and staff shortages, frontline organisations are still left to choose between paper, Excel, and WhatsApp, or decade-old workforce management solutions to take care of the most important part of their businesses - their people.

Enter Sona: the next generation of AI-native, frontline workforce management. We’ve built an end-to-end platform covering Scheduling, HR, Payroll, and Communications that gives the largest frontline organisations everything they need to staff more intelligently and empower their teams.

In under 4 years, we’ve already made a deep impact on the lives of over 100k frontline workers and the operation of their organisations, grown the team to 120+, and secured over $50M in funding from notable VC’s, including Felicis, Northzone, Gradient Ventures (Google), SpeedInvest, Antler, and Notion Capital, plus notable angels like Tom Blomfield (Monzo).

It’s a hugely exciting time to be joining the team as we’re still small enough that you’ll have a significant impact on the company’s growth trajectory and culture, yet large enough to have a great structure, experienced leaders and world-class benefits in place. More on working at Sona here.

About the Role

Your role will be to onboard, train and assist customers onto our payroll platform for a SaaS payroll and outsourced payroll service offering. You will assist the sales team by being the SME in the room at latter stages of the sales process or within communication channels. You will suggest and execute process improvements to achieve the team goal of building the best in class payroll offering.

Reporting to the Director of Payroll, you will work with colleagues from across the business, including the wider implementation team, solution architects, product engineers, customer success and support as well as the payroll bureau.

Responsibilities

• Carrying out end to end payroll implementations, from kick off, data gathering, system configuration, validation, testing to go live and BAU.

• Working alongside Project Managers and Solution Architects to create client facing Solution Design Documents during the implementation process

• Identify opportunities for process improvement and take ownership to see the improvement come to fruition

• Meeting with prospective clients alongside the sales team, explaining the service offering for both SaaS payroll and outsourced payroll services

• Adapt to a rapidly developing HR and WFM platform that feeds payroll

Requirements

Everyone is different, but hopefully lots of the following apply to you:

• Proven experience managing successful Payroll system implementation projects, preferably alongside an HR/WFM platform integration within a bureau/outsourced environment.

• Start up mentality, drive to help build a solid payroll service while disrupting traditional offerings and processes.

• Working knowledge and understanding of processing UK payrolls, end to end.

• Deep understanding of UK payroll legislation is essential. CIPP (or equivalent) qualification (or working towards a qualification) is desirable but not essential.

• Intermediate to Advanced user of Microsoft excel and/or Google sheets, capable with SUM, VLOOKUP, PIVOT, CONCATENATE, etc

• Understanding of Information Security quality standards and GDPR compliance

• Comfortable with regular travel to UK client sites and London office for onboarding and team days

Top performers in our team also share these traits:

• Strong communicator with the ability to build effective business relationships.

• Highly organised and detail-oriented.

• Excellent analytical and problem-solving skills.

• Positive, proactive mindset with a "can-do" attitude.

• Strong commercial awareness and ownership of tasks.

• Action-oriented, tackling tasks promptly and constructively challenging processes for improvement.

Benefits

• Salary: £45-50k

• Share options

• Remote-first and flexible working (see travel expectation in ‘requirements’ - no fixed office days)

• 35 days annual leave (25 days standard plus 10 flexible public holiday days)

• Extra day of leave for every year of service

• Pension contributions matched up to 5%

• Comprehensive health insurance

• Enhanced parental leave & pay

• Co-working space stipend for those based outside London

• Bi-annual all expenses paid team retreats

• The latest Macbook and equipment budget for your home office

• Professional development budget

• Unlimited free books

Note: this represents a typical benefits package for a UK-based, full-time employee. Exact details may vary based on location and employment type but we try to be as fair as possible to all of our team members. Please ask your contact in the Talent team to clarify the available benefits for you.