Customer Support Analyst

Sona is the modern frontline solution that drives workforce efficiencies while improving employee engagement and retention. We recognize that 80% of the global workforce operates outside of traditional office settings, relying on outdated workforce management (WFM) tools that fail to meet their needs. Our mission is clear: to transform frontline work through consumer-grade, AI-driven technology that empowers every employee.

With a state-of-the-art platform that integrates Scheduling, HR, Payroll, and Employee Engagement into a single intuitive interface, we enable organizations to address unique operational challenges efficiently. Our dedicated team, equipped with deep industry expertise, is committed to enhancing workforce efficiencies, improving employee engagement, and ensuring high retention rates among frontline staff. Our platform not only streamlines processes but also introduces intelligent AI capabilities that provide real-time insights, helping businesses drive revenue and enhance overall workplace satisfaction.