Billing & Recruitment Support Specialist (Healthcare)

Billing & Recruitment Support Specialist (Remote – Philippines)

Location: Remote

Salary: PHP 50,000/month + Performance Bonuses

Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits

Schedule: U.S. Hours

About the Role

SmartScale360 is looking for a Healthcare Scheduling Coordinator to support our U.S.-based home care clients. You’ll manage caregiver schedules, ensure shift coverage, and help deliver uninterrupted patient care.

This role is perfect for candidates with U.S. home care or healthcare scheduling experience who thrive in a fast-paced environment.

Billing Responsibilities

• Create and maintain care plans for long-term care insurance clients
• Submit long-term care insurance documentation accurately and on time
• Process billing through the Veterans Affairs (VA) portal for veteran clients
• Handle inbound billing-related inquiries from clients professionally
• Prepare and submit weekly billing summaries and reports to leadership

Recruiting Responsibilities

• Conduct initial phone screenings for candidates
• Verify employment history by contacting previous employers
• Ensure accuracy and legitimacy of candidate work history
• Follow up with candidates from social media leads and complete missing details
• Collect key information such as availability, work type (live-in/hourly), and schedule preferences
• Maintain and update caregiver records within the ERP system

Required Qualifications

• Experience in administrative, billing, or recruitment support roles
• Proficiency in Excel and QuickBooks
• Strong attention to detail and organizational skills
• Ability to multitask and manage multiple responsibilities efficiently
• Strong English communication skills
• Excellent written and verbal communication
• Experience with scheduling or workforce management tools
• Reliable remote work setup

Nice to Have

• Experience working with a home care agency
• Familiarity with Generations or similar ERP systems
• Experience working with the VA, Optum Financial, or similar organizations

Work-From-Home Requirements:

• Device: Intel i5 + 8 GB RAM minimum
• 100 Mbps internet
• Backup device, internet, and power supply

Why Join SmartScale360?

Join a supportive team, grow your career, and play a key role in ensuring patients receive the care they need.

Apply now and help us make home care seamless for U.S. clients!