Assistant Property Manager

Assistant Property Manager (Remote – Philippines)

Location: Remote

Salary: PHP 50,000/month + Performance Bonuses

Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities, Healthcare Benefits

Schedule: U.S. Hours

About the Role

SmartScale360 is looking for an Assistant Property Manager / Executive Assistant to support our U.S.-based property operations. You’ll oversee daily property management tasks and provide executive-level support to ensure smooth operations and high-quality guest experiences.

This role is ideal for candidates with short-term rental or property management experience who are proactive and thrive in a fast-paced environment.

Key Responsibilities

• Manage, train, and oversee a team of virtual assistants
• Assign tasks and ensure accountability across all operational areas
• Monitor performance and provide feedback to maintain high standards
• Ensure systems and SOPs are followed consistently
• Oversee all guest communication across platforms (Airbnb, VRBO, direct bookings)
• Ensure responses are timely, professional, and aligned with brand standards
• Personally handle escalated guest issues via phone, email, or messaging
• Proactively identify and resolve service gaps
• Ensure all guest-related operational tasks are completed, including:
  • Pool heating requests
  • Guest requests and special accommodations
  • Vendor coordination (via team) - cleaning & maintenance
• Oversee supply inventory and coordinate ordering as needed
• Ensure listings are accurate and updated across all platforms
• Submit quarterly TOT (Transient Occupancy Tax) filings for clients
• Process guest refunds accurately and promptly
• Submit and track damage claims with insurance providers
• Assist with light bookkeeping and financial tracking
• Maintain and improve operational workflows and SOPs
• Ensure consistent execution across all properties and team members
• Identify inefficiencies and recommend improvements
• Uphold the company’s reputation for high-quality service

Required Qualifications

• 1+ year of property management or short-term rental experience
• Strong attention to detail and organizational skills
• Excellent written and verbal communication
• Proven ability to manage and lead remote teams
• Customer service mindset with problem-solving ability
• Ability to multitask and prioritize in a fast-paced environment
• High level of accountability and ownership

Work-From-Home Requirements:

• Device: Intel i5 + 8 GB RAM minimum
• 100 Mbps internet
• Backup device, internet, and power supply

Why Join SmartScale360?

Join a supportive, high-energy team, grow your career, and play a key role in ensuring our properties and guest experiences are world-class.

Apply now and help us raise the standard in short-term rental management!