Sr. IT Ops Specialist

About Smartcat

Smartcat is on a mission to become the wall-to-wall Language AI platform, addressing the diverse needs in multilingual content for various user personas within global enterprises.

Smartcat is uniquely positioned within the $100+ billion multilingual content industry, which is currently served by tens of thousands of agencies. This results in a highly fragmented and inefficient supply chain, high costs, unacceptable turnaround times, and quality issues. Using highly qualified internal resources to translate or create multilingual content (insourcing) solves the quality problem for enterprises, but if done manually, it can't solve for scalability, high cost, and slow turnaround.

Smartcat changes the ROI equation in favor of insourcing with its Language AI platform for enterprise end-users. It delivers high-quality, instantaneous AI translations or generates new content in any language by tapping into a customer-specific multilingual content library. The AI output is further refined through human editing by the client's internal reviewers or experts from the Smartcat's embedded global marketplace of linguists and content editors. This AI output continuously improves through the editing feedback loop, ensuring consistent and customer-tailored results.

More than 1,000 global companies including ~20% of the Fortune 1,000 trust Smartcat to communicate their innovations and ideas all over the world.

As a dynamic Series C company, Smartcat is growing at 130% YoY, thanks to the high and quick ROI it delivers to global enterprises. It's well-funded by notable VCs, and is capital efficient, offering a unique blend of hyper-growth potential with downside protection and the capacity for long-term planning and strategy.

WHY YOU SHOULD JOIN OUR TEAM:

Joining Smartcat's DevOps team means working at the heart of a fast-growing global SaaS company, where your work directly impacts product reliability and user experience. You'll be part of a collaborative environment that values ownership and innovation. With a modern tech stack and a culture of continuous improvement, you'll have the opportunity to shape infrastructure and grow together with Smartcat.

Role Overview:

The ITOps Manager owns the end‑to‑end lifecycle of employee access and hardware. The role combines process design, automation, vendor management, and FinOps collaboration to guarantee that every joiner, mover, and leaver experiences fast, secure, and cost‑efficient provisioning.

Key Responsibilities

• Govern and continuously improve all provisioning / de‑provisioning processes for accounts, SaaS licences, and physical equipment across the company.
• Finalise the rollout of Zluri and operate it as the single automation layer for joiner‑mover‑leaver workflows, enforcing least‑privilege access by default.
• Design global hardware lifecycle processes and secure regional partners (e.g., Hofy) to warehouse, ship, reclaim, and refresh devices in every geography where staff are based.
• Partner with FinOps to identify and execute licence and hardware cost‑optimisation initiatives, driving measurable savings and accurate chargeback reporting.

30‑Day Plan

• Map current access and device workflows, close gaps, and complete Zluri configuration so that 100 % of core apps and groups are automated.
• Execute contracts with Hofy (or equivalent) for North America and Europe, including service‑level definitions for shipping, returns, and asset tracking.
• Publish a revised joiner‑mover‑leaver SOP and train IT support on the new automation flow.

60‑Day Plan

• Integrate Zluri with the chosen FinOps tool to surface real‑time licence usage and orphaned accounts.
• Generate the first automated savings report and present top optimisation actions to Finance and Engineering leadership.
• Pilot device shipping through Hofy in two regions, capturing metrics on lead time, cost, and employee satisfaction.

90‑Day Plan

• Expand automated provisioning to cover 100 % of SaaS applications, VPN, and infrastructure roles, with predefined role‑based access bundles.
• Launch global “Day‑1 Ready” hardware programme: orders triggered automatically on contract signature, devices delivered before start date, return kits issued at off‑boarding.
• Establish quarterly audit cadence with FinOps, Security, and HR to review access compliance, asset accuracy, and cost benchmarks.
  
  

WHAT YOU’VE ACCOMPLISHED:

• You have rolled out a fully automated joiner‑mover‑leaver workflow for at least 500 employees, using platforms such as Zluri, Okta Workflows, BetterCloud, or equivalents.
• You have negotiated and signed global hardware‑as‑a‑service or depot contracts (e.g., Hofy, FirstBase) that cut average device lead time below seven days while maintaining accurate asset tracking.
• You have integrated an access‑governance tool with a FinOps or SaaS spend‑management solution, producing data‑driven savings reports that reduced licence and hardware spend by 15 % or more.
• You have designed role‑based access control and least‑privilege policies that passed SOC 2, ISO 27001, or similar audits without material findings.
• You have managed a multimillion‑euro vendor budget, performing RFPs, contract negotiations, and quarterly business reviews to enforce SLAs and continuous improvement.
• You have supported globally distributed, remote‑first workforces across multiple time zones and regions, adapting processes to local compliance and customs‑logistics requirements.
  
  

Why joining Smartcat might be your best move so far

• Fully remote team
  We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, NYC, SF, the Bay Area, London, and Lisbon.
• Innovating a $100 Billion industry
  Smartcat’s innovative approach towards multilingual content, taps into a $100B industry. Our platform enables enterprise end users to stop using traditional outsourcing methods, and start enjoying an easy-to-use, AI-powered SaaS, that delivers immediate high-quality results, at a fraction of the cost.
• High impact role enabling innovation and inclusion in organizations
  You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide.
• Join the rocketship to scale-up 10x and beyond together
  We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.
• Smartcat Culture: Where Diversity Meets High PerformanceAt Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and clear, honest and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment.