Support Analyst

Unlocking human potential with professional English. Everyone deserves access to world-class opportunities for education and professional development.

Our story

Slang was born at MIT out of the collaboration between two students, Diego and Kamran. Through Diego’s personal experiences — watching the employees of his companies in Latin America and his international classmates at MIT struggle with industry-specific English — he realized that there was no English-learning solution on the market that could meet the needs of professionals and businesses, needs that go beyond basic English.

Kamran’s expertise in ML and NLP was the missing piece to make this dream a reality. Together, they developed the cutting-edge algorithms that form the backbone of Slang’s adaptive approach.

Our vision

To become the industry standard for developing and certifying professional English.

Our mission

Eradicate professional illiteracy and enable access to knowledge and professional development.

Why work at Slang?

Slang will give you opportunities to boost your career: we provide an environment where you can unleash your potential, meet ambitious goals, and constantly innovate in your area of expertise. Slangers also span the globe: you’ll be working with cross-functional teams across many different countries.

A great company is built by recruiting great people. Our strategy is to attract top talent, develop them, and keep them engaged. We work around the clock to make Slang a great place to work!

Our culture

We have a flexible, adaptable culture and a relatively flat organizational structure. We focus on being collaborative over hierarchy-oriented, and we believe good ideas can come from any experience level.

Our culture is results-oriented, built on trust and autonomy. Every Slanger is encouraged to cultivate a continuous improvement mindset and find new ways to operate.

We are a people-oriented company: we encourage a healthy work-life balance among our team members and do our best to maintain it.

Diversity at Slang

We’re committed to creating and sustaining a healthy work environment where every team member feels respected, valued, safe, and able to realize their full potential. Every Slanger can create the career path they seek without fear of stereotyping, unequal opportunities, or other forms of discrimination.

We’re lucky enough to have Slangers from Colombia, Argentina, Mexico, Brazil, the United States, Canada, Nigeria, and Rwanda. We’re working to expand the range of cultural backgrounds among our teams and to ensure gender balance within each area as the company grows.

Our non-negotiable values

Respect: Always treat people the way you want to be treated.

Integrity: Behave in an honest, fair, and ethical way, showing consistency between words and actions.

Transparency: Engage in open and clear communication, taking accountability for your actions.

Our core values

Challenging the status quo: The desire to push the boundaries and try new things, without assuming that the current way of doing things is the best or only way.

Grit: The passion, perseverance, and growth mindset required to achieve goals.

Empathy: A humble and gracious approach to understanding and learning from others and taking action for the good of the team, with a willingness to share and recognize diversity.

Craftsmanship: The focus and attention on producing output that we are proud of and excited to share.