Customer Success Advisor

At SiteMinder, we believe in a diverse and inclusive culture where employees can bring their unique selves to work. We're a world-leading hotel commerce platform, supporting 50,000 hotels in 150+ countries. We're looking for a Customer Success Advisor to retain and optimize our customers and increase customer lifetime value.

Requirements

• Experience in sales or retention teams
• Excellent communication skills, both written and verbal
• Proven experience in sales, customer success, account management, or a similar customer-facing role
• Experience working with CRM software and customer support tools
• Experience working in a SaaS (Software as a Service) or subscription-based business mode and/or hospitality is a plus

Benefits

• Equity packages
• Mental health and well-being initiatives
• Generous parental leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG)
• Investment in your personal growth offering training for your advancement