Customer Solutions Analyst

SiteMinder is a leading hotel commerce platform that provides technical assistance and advice to customers and partners across the region. The Customer Solutions Analyst role provides technical support to SiteMinder labelled products and services.

Requirements

• High level of customer service and IT technical skills
• Fluent in English communication skills, both written and verbal
• Strong Analytical skills - able to quickly analyze problems, determine the root cause and reach a resolution
• Ability to operate across multiple technical platforms and systems in a fast-paced, KPI driven environment
• Ability to diagnose and troubleshoot web browser and connectivity issues
• Great capacity for both internal and external customer interaction as well as conflict resolution
• Stakeholder management and working across internal teams to find solutions

Benefits

• Equity packages
• Hybrid working model (in-office & from home)
• Mental health and well-being initiatives
• Generous parental (including secondary) leave policy
• Paid birthday, study and volunteering leave every year
• Sponsored social clubs, team events, and celebrations
• Employee Resource Groups (ERG) to help you connect and get involved
• Investment in your personal growth offering training for your advancement