Customer Success Program Manager (Scale)

At the heart of what we do at Panoptyc is a culture of innovation and dedication to loss prevention. Founded in 2019 by Mac Bolak, we have evolved from leveraging AI technology originally developed for sports analytics to pioneering advanced surveillance systems that tackle theft in retail environments. Our mission is clear: to protect what matters most to retailers and micro market operators. With over 20,000 stores now under our watch, we are proud to assist in reducing theft by an average of 30%. Our intelligent systems not only identify but also document suspicious behavior responsively, providing invaluable evidence for loss prevention.

We specialize in serving diverse sectors including grocery stores, convenience shops, and dining locations. The sophistication of retail theft is ever-increasing, posing a significant threat to businesses of all sizes. Our AI-driven solutions cater specifically to the rise in cashier theft and organized retail crime, ensuring that advanced monitoring keeps our clients informed and secure, day or night. Through machine learning and computer vision, we maintain a high commitment to user privacy while delivering cutting-edge technology to enhance the safety and operational efficiency of your business. As we strive towards our goal of protecting 1 million locations worldwide, we remain focused on continuous innovation and exceptional customer service to reshape the landscape of retail security.