Senior International Payroll Officer

Sinch, the Customer Communications Cloud, powers meaningful conversations at scale across messaging, voice, and email to help businesses deliver unified, personalized experiences that truly revolve around their customers — no matter the channels they use. Over 150,000 businesses, including 8 of the 10 largest tech companies in the world, rely on us for their customer communication needs, with over 700 billion customer engagements each year.

As a fast-paced growing business operating across multiple regions, we recognise the importance of expertise in international payroll operations. We are seeking a payroll guru who not only possesses strong payroll management skills but also brings extensive experience in handling international payroll complexities, particularly through external payroll providers.

This role will play a crucial part in supporting our Payroll Manager during exciting implementations while ensuring seamless payroll operations for approximately 500 employees. Expertise in navigating diverse regulatory environments, managing time zone challenges, and coordinating effectively with external partners is essential for maintaining the accuracy, compliance, and efficiency of our payroll processes across our global footprint.

Key responsibilities:

• Oversee the end-to-end monthly and fortnightly payroll cycles for the Group, encompassing the Philippines, Australia, New Zealand, United States, and United Kingdom, managed through third-party providers.
• Ensure the maintenance of audit-ready payroll processes by filing authorised payment instructions and supporting calculations, adhering to stringent regulatory requirements.
• Deliver consistent and accurate calculations for various compensation elements including salaries, on-call/overtime, casual hourly pay, and allowances, particularly focusing on new starter and termination payments.
• Uphold compliance with Company benefit and leave policies, promptly escalating any deviations when necessary, while also ensuring adherence to Federal, State, and Local legal payroll requirements across multiple jurisdictions, advising management on necessary actions.
• Collaborate with the Payroll Manager in the calculation and submission of annual Payroll Taxes and Workcover lodgments, taking ownership of all US State tax portals, and liaising with external tax agents when required.
• Foster close collaboration with the wider Finance team to ensure reconciliation of payroll journals and completion of payroll balance sheet reconciliations to effectively track any outstanding amounts or timing differences.
• Work in tandem with HR to ensure synchronisation of new starters and leavers, streamlining workflow processes, and addressing any data integrity issues that may arise.
• Enhance and maintain the process for sharing payroll information across payroll, Finance, HR, and FP&A, ensuring the privacy of employee data is rigorously preserved.
• Ensure efficient handling of the Payroll Inbox, promptly addressing and resolving payroll-related inquiries and requests in accordance with established procedures and service level agreements.

The successful candidate will possess the following skills and attributes:

• International Payroll Experience:Proficiency in managing end-to-end payroll processes specifically for the USA and Australia, with a thorough understanding of their respective payroll regulations, tax laws, and compliance requirements.
• Experience in Managing Payroll Through External Providers:Demonstrated proficiency in overseeing payroll operations through third-party providers is highly advantageous.
• Attention to Detail: Meticulous attention to detail is crucial to ensure accurate payroll calculations and adherence to company policies and legal requirements, thereby minimising errors and the need for adjustments.
• Process Improvement Skills: Ability to identify areas for process improvement within the payroll function and implement solutions that enhance efficiency, accuracy, and compliance.
• Communication and Collaboration: Strong communication skills are essential for collaborating effectively with internal stakeholders such as the Payroll Manager, Finance team, HR, and external partners like payroll providers and tax agents.
• Problem-Solving Abilities: The role requires the capacity to address complex payroll issues, resolve discrepancies, and troubleshoot any challenges that may arise during payroll processing or compliance activities.

We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.

Our values of Dream Big, Win Together, Keep it simple and Make it Happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.

If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.