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SierraSI

Software Engineer, Agent

Sierra is the conversational AI platform for businesses aiming to elevate customer experience through innovative technology.

Sierra

Employee count: 51-200

France only

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We're creating a platform to help businesses build better, more human customer experiences with AI. We're a remote company based in San Francisco, with offices in Atlanta, New York, London, and Singapore. We're guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.

Requirements

  • Experience building and scaling end-to-end production systems
  • Strong technical problem-solving skills, especially in fast-changing, ambiguous environments
  • A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship
  • Comfort working directly with customers to understand their needs and solve real-world problems
  • Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences

Benefits

  • Flexible (Unlimited) Paid Time Off
  • Medical, Dental, and Vision benefits for you and your family
  • Life Insurance and Disability Benefits
  • Retirement Plan (e.g., 401K, pension) with Sierra match
  • Parental Leave
  • Fertility and family building benefits through Carrot
  • Lunch, as well as delicious snacks and coffee to keep you energized
  • Discretionary Benefit Stipend giving people the ability to spend where it matters most
  • Free alphorn lessons

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

France +/- 0 hours

About Sierra

Learn more about Sierra and their company culture.

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Sierra is the conversational AI platform for businesses aiming to elevate customer experience through innovative technology. At its core, Sierra empowers companies to engage with their customers in a meaningful way, enabling them to effortlessly get answers, resolve issues, and take necessary actions via natural, conversational interactions. By deploying AI agents that are always available and aligned with brand tone, Sierra helps organizations deliver delightful and personalized customer experiences.

Sierra's focus on customer obsession means that understanding business goals and driving outcomes are paramount. Every member of the team is dedicated to staying connected with customers to ensure their needs are met swiftly and effectively. The platform also offers features like real-time support for complex issues, continuous improvements through analytics, and robust integrations with existing technology. As organizations strive to adapt and grow in an ever-evolving digital landscape, Sierra provides the tools necessary to transform customer interactions, making them more efficient and enjoyable.

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Sierra

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