United States onlySequel Insurance Agencies is seeking a skilled and service-driven IT Support Analyst to deliver exceptional end-user support across our organization. The role is ideal for someone who enjoys solving problems, helping people, and being a trusted technology partner in a fast-paced, growing environment.
Requirements
- Serve as a primary point of contact for IT support requests
- Diagnose, troubleshoot, and resolve hardware, software, application, and connectivity issues
- Log, track, prioritize, and document incidents and service requests using ticketing systems
- Communicate clearly with users and escalate issues when appropriate
- Support employee onboarding and offboarding, including account setup and equipment deployment
- Assist with system updates, hardware refreshes, and IT projects
- Maintain accurate IT documentation and asset records
- Follow IT security policies and best practices to protect sensitive company information
Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- 401(k) with employer match
- Generous paid time off and paid holidays
- Disability and life insurance
- Employee Assistance Program (EAP)
- Wellness and fitness discount programs
