Billing Team Lead

The Billing Team Lead is responsible for overseeing end‐to‐end electricity billing operations for Commercial and Industrial customers for SES, ensuring accurate, timely, and compliant customer invoicing across multiple market territories and utilities.

Requirements

• Manage the full billing lifecycle, including meter data ingestion, bill calculation, invoice generation, delivery, adjustments, rebills, and credits
• Ensure accurate application of pricing structures, contract terms, pass‐through charges, taxes, fees, and riders
• Oversee billing for complex products including fixed, index, block & index, PAR, and customized commercial contracts
• Monitor and resolve billing exceptions, estimated bills, disputes, and high‐risk accounts
• Ensure consistent adherence to policies, procedures, regulatory requirements, and market rules impacting customer communications, billing, and account actions
• Coach, develop, motivate, and performance-manage team members through consistent feedback, observation, and targeted skill building
• Support hiring, onboarding, training, and ongoing readiness of staff, including reinforcement of knowledge across products, markets, tools, and compliance requirements
• Partner with settlements and risk teams to reconcile billed volumes and charges against ISO/RTO and utility settlement data
• Understand and manage interactions with utilities (TDUs/EDCs) including meter data, enrollments, drops, usage corrections, and bill determinants, and support Purchase of Receivables (POR), with and without recourse, including timing, eligibility, and reconciliation
• Partner with cross-functional teams to resolve systemic issues impacting the customer experience (billing discrepancies, contract interpretation questions, account changes, meter/market exceptions, disputes)
• Ensure billing processes comply with PUCT, PSC, FERC, and state‐specific regulatory requirements
• Maintain strong SOX/internal controls over billing processes, adjustments, and revenue recognition
• Support regulatory audits, data requests, and complaint responses related to billing
• Partner with Finance and Accounting to ensure proper revenue recognition and month‐end close support
• Own billing system configuration, testing, and enhancements (including upgrades, new markets, or product launches)
• Partner with IT and vendors on billing platform performance, integrations, and automation
• Support data integrity initiatives across CRM, billing, settlements, and financial systems

Benefits

• medical, dental, vision coverage
• life Insurance
• Business Travel Accident Insurance
• Occupational Accidental Death Benefit programs
• company pension plan
• 401(k) plan
• paid vacation time
• paid holidays
• parental leave offering 16 weeks of paid leave for birthing parents, and 8 weeks of paid leave for non-birthing parents
• short-term disability leave for up to 26 weeks at 100% or 50% of base pay
• Long-Term Disability insurance
• financial reimbursement for adoption, wellness, education, and personal learning expenses