Chief of Staff - US Public Sector

Office of the Global Vice President – US Public Sector

Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that is meaningful, not menial.

We are disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself too always be better

The Role: As Chief of Staff (COS) to the GVP of US Public Sector you will work side by side with our VPs and AVPs often in confidence, serving as a critical extension of their vision, leadership, and voice. You will connect dots, elevate insights and trends, and generate ideas. You will be a key driver of any number of strategic initiatives, and you will help shape and amplify the intent and the messaging of the GVP, both internally and externally.

What you get to do in this role:

Lead, organize, and manage executive-level projects to explore and implement changes across the business with functional leaders.

• Create structure and focus for ambitious ideas that the team is exploring and bring forth recommendations for action in a timely manner
• Drive cross-functional process around setting the go-to-market strategy, forming a plan, executing, and monitoring progress

• Drive the priorities of the executive team by setting agenda, creating content, for weekly meetings, shape off-sites, and identifying opportunities to increase team effectiveness
• Communicate priorities, activities, and results to the larger organization, while ensuring deliverables are met
• Customer Engagement – interacting with, addressing concerns, and being the point of contact for business needs.
• Identify and take on ad hoc strategic projects - everything from defining new opportunities to executing cross-functional initiatives and closing the gaps in business and operations
• Coordinate a regular cadence across the divisional and functional leaders of the generation and validation of the key operational metrics needed for weekly/monthly/quarterly meetings with senior leadership

• Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments to the company
• Capture major takeaways, maintain milestones, and track, assign and drive the delivery of clear action items. Work with leadership team to escalate key issues that are stalled
• Be a thoughtful steward of our values we evolve our culture for as a company

• 10-15+ years total work experience; prior experience as a Chief of Staff / Experience in Public Sector (US Federal and SLED Sales).
• Superb leadership and influencing skills
• Experience within a Sales organization or environment.
• Experience building and leading high-performing teams, either in a direct or indirect/matrixed capacity
• Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver mindset
• Sharp business judgment, ability to see "big picture" and to prioritize
• Executive presence, strong verbal, and written communication
• Event coordination experience
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
• High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results
• Must be willing to travel

For positions in this location, we offer a base pay of $189,100 - $295,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.