We're looking for a Customer Support Representative to join our team in a fully remote role. This position is critical to how our customers experience our product and our company. You'll work directly with small to mid-sized business owners and office teams who rely on our software to run their day-to-day operations.
Requirements
- Provide multi-channel customer support via email, chat, and phone
- Troubleshoot product issues using Zendesk and Jira
- Document and categorize issues accurately
- Collaborate closely with teammates and cross-functional partners
- Build strong product knowledge
- Represent the customer's perspective internally
Benefits
- 14 Company Holidays in addition to Unlimited PTO
- Healthcare, dental and vision insurance with generous employer contributions
- 401K w/ match
- Equity Appreciation Plan (units granted upon hire)
- Bi-weekly Grubhub lunch stipend for remote folks
- Company-provided hardware of your choice/configuration
