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ServiceCoreSE

Customer Support Representative

Cloud-based business management software purpose-built for the liquid waste and roll-off industries.

ServiceCore

Employee count: 51-200

Salary: 50k-70k USD

United States only

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We're looking for a Customer Support Representative to join our team in a fully remote role. This position is critical to how our customers experience our product and our company. You'll work directly with small to mid-sized business owners and office teams who rely on our software to run their day-to-day operations.

Requirements

  • Provide multi-channel customer support via email, chat, and phone
  • Troubleshoot product issues using Zendesk and Jira
  • Document and categorize issues accurately
  • Collaborate closely with teammates and cross-functional partners
  • Build strong product knowledge
  • Represent the customer's perspective internally

Benefits

  • 14 Company Holidays in addition to Unlimited PTO
  • Healthcare, dental and vision insurance with generous employer contributions
  • 401K w/ match
  • Equity Appreciation Plan (units granted upon hire)
  • Bi-weekly Grubhub lunch stipend for remote folks
  • Company-provided hardware of your choice/configuration

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 50k-70k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About ServiceCore

Learn more about ServiceCore and their company culture.

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We're passionate about building software that helps the liquid waste and roll-off industries get more done and stress less. We understand that managing a portable sanitation, septic, or dumpster rental business is hard work, often involving long hours, complex logistics, and the constant juggling of customers, drivers, and inventory. That's why we've built an all-in-one cloud-based platform designed specifically to streamline these operations. Our solution isn't just another generic field service tool; it's purpose-built to handle the unique challenges our customers face every day, from route optimization and inventory tracking to automated billing and customer management.

Our team is made up of talented individuals who care deeply about our customers' success. We believe in being real, giving a damn, and delivering results, all while keeping things fun. We've even hired former operators who have walked in our customers' shoes, ensuring that our software truly addresses the real-world pain points of the industry. Whether it's helping a family-owned business save hours on invoicing or enabling a growing fleet to optimize their routes for fuel efficiency, we're dedicated to providing the tools that allow our customers to run more efficient, productive, and profitable businesses. We're in this together, backed by a culture that celebrates authenticity and supports continuous growth.

Employee benefits

Learn about the employee benefits and perks provided at ServiceCore.

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401(k)

Retirement savings plan options.

Company Events

Regular company events to foster team connection.

Health Insurance

Comprehensive health insurance coverage for employees.

Dog Friendly Office

A pet-friendly office environment for local employees.

View ServiceCore's employee benefits
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ServiceCore

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ServiceCore hiring Customer Support Representative • Remote (Work from Home) | Himalayas