SercoSE

Microsoft 365 Enterprise Support Engineer- (100% Remote)

Serco Group plc is a British multinational company that provides public services across defence, justice, immigration, transport, health, and citizen services sectors worldwide.

Serco

Employee count: 5000+

Salary: 68k-113k USD

United States only

Position Description

Serco Inc. is seeking a motivated Microsoft 365 (M365) Enterprise Support Engineer to join our IT support team. The ideal candidate will assist in managing and troubleshooting M365 services, particularly SharePoint Online (SPO), and provide end-user support for collaboration tools within the Microsoft ecosystem.

The role will entail liaising with Microsoft, other technical teams and or 3rd Parties to address business needs. They will report into the Global M365 Tenant Services manager for governance and support.  Upon securing this role, the engineer will join a dynamic team to help lead the design, implementation, and support of M365 services and other collaborative tools on a large enterprise scale.

This position is contingent upon your ability to obtain and maintain a DoD Secret security clearance

In this role you will:

  • Provide second-line support for M365 applications, including SharePoint, OneDrive for Business, Teams, M365 Groups and Outlook.
  • Assist in the administration and troubleshooting of SPO, including site collections, permissions, and workflows.
  • Support users with document management, libraries, and SharePoint-based collaboration tools.
  • Respond to and resolve M365-related technical issues via tickets, email, and phone.
  • Assist with user account management in Microsoft Entra ID (formerly Azure AD) and M365 Admin Center.
  • Work with senior engineers to implement changes, migrations, and enhancements in SharePoint and other M365 services.
  • Works with partners/3rd parties and engineering teams to document how the technology is designed and deployed for the service, constantly working with internal and external teams to improve technical configurations and keep them up to date.
  • Provide basic training and guidance to users on SharePoint and M365 tools.
  • Stay updated with M365 updates and features to support continuous improvement.

Qualifications

To be successful in this role, you will have:

  • Ability to obtain and maintain a DoD Secret security clearance
    • U.S Citizenship required
  • An Associates Degree
  • Minimum 3 years of progressive IT related experience
  • Minimum 2 years of Systems Administration experience supporting a M365 environment with a strong understanding how the M365 applications and services interact with each other
  • Basic understanding of SharePoint Online structure, permissions, lists, and libraries
  • Broad knowledge of M365 Commercial and US Government IT technologies such as, but not limited to;
    • M365 Apps, M365 licenses, Active Directory, Azure (as it relates to M365), Email, Unified Communications, Networking, Windows Server, Mobile device support-Intune, and Security
  • Knowledge of troubleshooting M365 applications and connectivity issues
  • Strong problem-solving and communication skills
  • Ability to work independently and collaborate with a team
  • A willingness to learn and grow in a fast-paced IT environment
  • Experience in managing service tickets to maintain SLAs and improve customer satisfaction
  • Proficient in PowerShell Scripting required
  • Demonstrated skills in writing technical documentation of the environment at an enterprise scale
  • Currently possess or the ability to pass DoD Secret level clearance

Additional desired experience and skills:

  • Microsoft 365 Fundamentals (MS-900) or SharePoint-related certifications (a plus)
  • Basic knowledge of Power Platform Admin Center, Power Automate, PowerApps, or scripting (PowerShell) for M365
  • Experience with Microsoft Entra ID and user management is a plus

If you are interested in supporting and working with passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

In compliance with state and local laws regarding pay transparency, the salary range for this role is $67,889.77 to $113,149.62; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 68k-113k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Serco

Learn more about Serco and their company culture.

View company profile

We are a leading provider of public services, specializing in delivering essential services to governments and other public sector organizations worldwide. Our operations span across five core sectors: Defence, Justice and Immigration, Transport, Health, and Citizen Services. With a history dating back to 1929, when we were founded as RCA Services Limited, a UK-based division of the Radio Corporation of America, we have a long-standing heritage of expertise and a deep understanding of the regions we serve. Initially, our focus was on providing technical services to the cinema industry, but we soon expanded to support government departments during the Second World War.

Our journey has been one of evolution and growth. In 1987, following a management buyout, the company was renamed Serco, derived from 'Services Company,' and we became a publicly listed company on the London Stock Exchange a year later. This marked a significant turning point as we began to define our product as management itself, rather than solely an engineering and science company. Over the decades, we've expanded our reach globally, with significant operations in the UK & Europe, North America, Asia Pacific, and the Middle East. We pride ourselves on our core capabilities, which include service design and advisory, resourcing, complex programme management, systems integration, case management, engineering, and asset & facilities management. We strive to bring service excellence to our clients by managing their workforces, assets, and data, often leveraging innovative approaches like our user-centered research and design agency, Experience Lab. Our commitment is to help our customers deliver vital services more efficiently while enhancing the satisfaction of their end-users. We aim to be a trusted partner for complex, mission-critical programs, always operating ethically, transparently, and with respect for our people, customers, and the communities we serve.

Claim this profileSerco logoSE

Serco

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

22 remote jobs at Serco

Explore the variety of open remote roles at Serco, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Serco

Remote companies like Serco

Find your next opportunity by exploring profiles of companies that are similar to Serco. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan