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Secure Code WarriorSW

Customer Success Manager, Commercial

We champion change in secure coding. It is known that the same 10 software vulnerabilities have caused more security breaches in the last 20+ years than any others.

Secure Code Warrior

Employee count: 201-500

United Kingdom only

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Join Secure Code Warrior to create a safer digital landscape by assisting companies to secure their software through developer-led practices!
Secure Code Warrior’s mission is to establish new standards for coding that transform the ways software is created. We do this by providing the world’s leading agile learning platform that delivers the most effective secure coding solution for developers to learn, apply, and retain software security principles. More than 600 enterprises trust Secure Code Warrior to implement agile learning security programs, build safer software, and create a culture of developer-driven security. We are a venture-backed company with offices in Australia, the United States, Belgium, Iceland, and the United Kingdom.
Commercial Customer Success Managers at Secure Code Warrior take our customers from ordinary to extraordinary through a personalized success journey that guides, coaches, and nurtures their organization through maximum engagement and adoption, resulting in best-in-class cybersecurity practices.

As a Customer Success Manager at Secure Code Warrior, you'll transform customers from ordinary to extraordinary by delivering personalised success journeys that drive maximum engagement, platform adoption, and best-in-class cybersecurity practices.

You are a strategic partner and passionate advocate who demonstrates measurable business value to customers at every touchpoint. Your stakeholder management expertise and resourcefulness enable you to collaborate across teams, solve complex challenges, and consistently exceed customer expectations.

What You'll Do

    Strategic Account Management

  • Own the vision and strategic success plan for a portfolio of mid-market and SMB customers, driving product adoption, retention, and revenue growth

  • Build and maintain multi-level relationships within customer organisations, from program managers to C-suite decision-makers

  • Conduct regular Executive Business Reviews showcasing metrics, ROI, outcomes, product roadmap updates, and usage optimisation strategies

  • Customer Onboarding & Enablement

  • Implement scalable onboarding and success motions that integrate processes, educational content, and data-driven insights

  • Operationalise clear success criteria and track performance metrics throughout the customer lifecycle

  • Develop best practices that accelerate time-to-value

  • Cross-functional Collaboration

  • Partner closely with Sales and Renewals teams on account strategies, expansion opportunities, retention forecasting, and risk mitigation

  • Collaborate with Product, Marketing, and Support teams to advocate for customer needs and drive product improvements

  • Foster collaboration within the Go-To-Market organisation and across your customer base

  • Growth & Retention

  • Monitor customer health data and proactively identify opportunities for expansion and potential risks

  • Drive contract renewals and expansion revenue through demonstrated value and strong customer advocacy

  • Mitigate churn through early intervention, escalation management, and cross-functional resource orchestration

  • Cultivate customer champions who serve as references and advocates for Secure Code Warrior

What You'll Bring

  • 4+ years of experience in Customer Success, Account Management, or related role in B2B SaaS

  • Strong stakeholder management skills with ability to influence at all organisational levels.

  • Data-driven mindset with ability to translate metrics into actionable insights and business value

  • Excellent communication and presentation skills

  • Proactive mindset with the ability to anticipate customer needs and identify potential risks before they impact the business

  • Resourceful problem-solver who thrives in fast-paced, collaborative environments

  • Passion for technology and cybersecurity (experience in developer tools or security solutions is a plus)

  • Self-motivated with a track record of exceeding retention and growth targets

You're joining us at an exciting stage in our journey, and are key to our future success. You’ll have the opportunity to create impact, deliver on your ideas, and use your spark; experience and expertise to help us live long and prosper.
Warriors have full flexibility. We appreciate that you’ll do your best work when you’re rested and energized. With our business operating globally, there’s no 9-5 grind at Secure Code Warrior. You’re encouraged to work the days, times and in the way that suits your best. We also offer generous leave and work from home options so you can make work work for you.
We’re a tight-knit team that values humility, diversity, giving back to the community and to each other. Giving back is key to being a Warrior, and we do what we can to make the world a little bit brighter as we work to make it more secure.
Diversity. Inclusion. They’re more than just words for us. They’re the hard-and-fast principles guiding how we build our teams, cultivate leaders and create a company where every single person feels safe and celebrated. We have a global, multicultural following—we want to reflect that inside our walls and ensure people come as they are, we like it that way!

About the job

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Posted on

Job type

Full Time

Experience level

Experience

4 years minimum

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Secure Code Warrior

Learn more about Secure Code Warrior and their company culture.

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We champion change in secure coding.

It is known that the same 10 software vulnerabilities have caused more security breaches in the last 20+ years than any others. And yet, many businesses will still opt for the post-scan, post-breach, post-event remediation approach; muddling through the human and business ramifications of it all.

So in this world where code is at the heart of everyday interactions - from Banking to Healthcare; Transport to Retail, or to forward thinking Governments around the world - Secure Code Warrior raise our (metaphorical) shields against this attitude, preferring instead to pioneer a human-led approach that uncovers the secure developer inside every coder.

We make increasing a developer's secure coding skills a positive and engaging experience. That makes us the developer-chosen solution. We are successful because we take that human-led approach with our Learning Platform, providing positive skills-based pathways for developers in the language:framework of their choice.

We also recognize that timely and relevant security knowledge for developers is essential to the success of DevSecOps, and our Developer Tools and Integrations enable you to provide your development and security teams with contextual and hyper-relevant learning within their preferred workflow, empowering them to not just find vulnerabilities, but gain the knowledge and skills to fix them - preventing them from occurring in the first place.

Through inspiring a global community of security-conscious developers to embrace this preventative secure coding approach, our mission is to pioneer a human-led, people-first solution to security upskilling; stamping out poor coding patterns and those 10 common vulnerabilities (and of course, the others too) for good.

The Warrior Code

Secure Code Warrior is a global company - we thrive on diversity of religion, race, gender, diet or community and thinking - and these guiding principles are reflected in our Warrior Code.

  • Respect: We thrive on diversity of religion, race, gender, diet or community. We embrace each other's strengths. We grow and develop as a company.

  • Strength: We celebrate the success of others. We are all in when a decision is made. We succeed together.

  • Heart: We care and give back to our customers, our families, our communities, and our planet. We do not waste

  • Tenacious: We meet our customers’ challenges. Their success is our success. We rise to the challenge and persist in the face of obstacles.

  • Courage: We openly share our feedback without fear, we speak up when we feel passionate. We share our knowledge, skills and experience. We listen with an open mind to all ideas and viewpoints.

Employee benefits

Learn about the employee benefits and perks provided at Secure Code Warrior.

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Home office budget

We provide a work from home package.

Warrior referral program

We have an employee referral program.

Wellness benefits

We have a health and well-being program.

Paid parental leave

Paid family leave for all parents to support you and your family.

View Secure Code Warrior's employee benefits
Claim this profileSecure Code Warrior logoSW

Secure Code Warrior

Company size

201-500 employees

Founded in

2015

Chief executive officer

Pieter Danhieux

View company profile

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