T2 Cloud Support Engineer

SUMMARY

Service Support Engineer provides technicalassistance and troubleshooting to clients or internal teams regarding hardware,software, or infrastructure issues. They act as a bridge between users anddevelopment teams, ensuring smooth system operation and efficient problem resolution.

Service support team focuses on providingtechnical support to customers or internal teams, troubleshooting issues, andensuring the smooth operation of systems. They act as a bridge betweencustomers and development teams, resolving technical problems and improvingsupport workflows.

JOB RESPONSIBILITIES

• Background and understanding of technicalcloud-based MSP workspace and environment.
  
• Debugging issues for various flavors ofWindows, Linux, and Mac.
  
• Server administration (2008,2012,2016,2019)
  
• Domain Controllers, Active Directory, DNS,DHCP.
  
• RMM tools (Kaseya, SolarWinds RMM, Ninja)
  
• Monitoring alerting tools (Atera, NPM, SAM,DPA, PRTG, ManageEngine, Cacti, Zabbix)
  
• Alerts configurations and escalations(email, SMS, etc.)
  
• Backups (SolarWinds, Acronis, Symantec,Veeam, Veritas, etc.)
  
• Virtualization concepts (KVM, Citrix,VMware ESXi, Hyper-V)
  
• Private/Public/Hybrid cloud concepts (AWS,Azure, Google, O365, GSuite)
  
• OS patching/updating tools (SCCM, SCOM,WSUS, WDS)
  
• Proxy gateways/firewalls (Cisco ASA,McAfee, Barracuda, PFSense, TMG Forefront)
  
• Networking concepts (Switching, Routing,TCP/IP, OSI, VLAN, etc.)
  
• Experience with Enterprise AntivirusSoftware (Sophos, TrendMicro)
  
• Good understanding of software and hardwaretechniques for x86 virtualizations.
  
• Analyze system logs and identify potentialissues with computer systems.
  
• Talk to clients through a series ofactions, either via phone, email, or chat, until they’ve solved a technicalissue.
  
• Responsible for documenting theconfiguration of the system.
  
• Effectively multitask and manage competingpriorities
  
• Team player - ready to contribute whateverit takes or play any role on a team to get the job done
  
• Intune management experience
  
• O365 Products and MS CSP Portal:administering M365, licenses, tenants, subscriptions and operational bestpractices.
  
  

QUALIFICATIONS

• BSc. Engineeringdegree (Electrical/Telecom/Computer)
  
• Preferredcertifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA,CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365
  
• Highly technical,organized, and have excellent communication and people skills.
  
• A highly motivatedindividual who thrives in a fast-paced environment.
  
• Comfortable in bothlocal and global working environments.
  
• Excellent timemanagement & organizational skills
  
• A friendly, positive,and customer-driven attitude
  

JOB REQUIREMENTS

• Should be willing toaccept a long-term work-from-home arrangement.
  
• Should be amenable toa permanent night shift schedule.