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SUMMARY
This position is titled Systems Engineer and serves as an Onboarding Engineer on the Client Onboarding team. You will perform hands-on technical delivery and documentation for onboarding, renewal/refresh, and decommission engagements for new and existing clients. You will be paired with a Client Onboarding Project Manager to coordinate scope, timeline, and communications, and you will escalate complex technical issues to Client Onboarding Systems Engineers as needed.
JOB RESPONSIBILITIES
- Own the technical execution of client onboarding and offboarding engagements and serve as the lead technical contact for the client and internal project team.
- Understand and support the implementation of managed IT services (servers and networking, endpoints, communications, security services, and cloud solutions).
- Partner with the Client Onboarding Project Manager and stakeholders to plan and coordinate technical workstreams for onboarding and decommission projects.
- Ensure deployed components are inventoried in internal tools and documented in customer management systems.
- Participate in post-project reviews (lessons learned) to identify wins, gaps, and process improvements.
- Support planning, testing, and training activities as new products and services are developed and standardized.
- Improve team processes by providing actionable feedback to peers and leadership.
- Build strong relationships with cross-functional peers and internal team members.
- Communicate clearly, verbally, and in writing, with stakeholders at all levels (leadership, vendors, field technicians, and customers).
- Escalate complex technical issues to Client Onboarding Systems Engineers and escalate risks, issues, and blockers appropriately and in a timely manner.
- Perform other related duties as assigned.
QUALIFICATIONS
- Bachelor’s degree in Information Technology or equivalent experience.
- A minimum of five years of related hands-on work experience deploying IT projects, preferably in an IT managed services environment.
- Microsoft certifications preferred (e.g., Windows Server or Hybrid, Microsoft 365, Azure) or equivalent hands-on experience.
- Microsoft 365 Fundamentals (MS-900) and Azure Fundamentals (AZ-900) preferred, or equivalent hands-on experience.
- CCNP or CCNA, or equivalent hands-on experience.
- Work experience must include supporting LAN-connected devices, or an equivalent combination of education and experience.
Skillset, abilities, and knowledge:
- Experience with ConnectWise Manage, IT Glue, or similar customer relationship management (CRM) and documentation platforms is a strong plus.
- Proficient in the Microsoft Office suite of products, including Microsoft Visio.
- Proficient in the Google suite of office products.
- Previous experience deploying multi-faceted IT projects in a matrix environment is preferred.
- Broad technical knowledge across hardware, Windows and Linux builds and configuration, VoIP telephony, LAN networking, mobile platforms (Android and iOS), and remote management tools.
- Experience creating and maintaining knowledge base articles and technical documentation.
- Proficient with Microsoft Active Directory (Windows Server-based AD DS) and Microsoft Exchange (Exchange Server Subscription Edition (SE) and Exchange Online).
- Proficient with current desktop operating systems (Windows 11 and the latest supported macOS release).
- Proficient with router, firewall, switch, and access point configuration and management (Cisco, Meraki, WatchGuard, Fortinet, etc.).
- Has a good understanding of common cybersecurity best practices.
- Self-motivated and detail- and process-oriented, with strong verbal and written communication skills.
JOB REQUIREMENTS
Details
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.
Details
