Location:
- Project Coordination
- Lead internal and external project kick-offs.
- Create and manage project plans and scope.
- Monitor planning, budget, and quality.
- Coordinate project teams, including clients and third parties.
- Client and Stakeholder Engagement
- Serve as the primary contact for clients and partners.
- Provide regular updates and reports.
- Ensure smooth handover to Client Support.
- Process and Documentation
- Maintain accurate documentation and administration.
- Ensure compliance with ISO standards.
- Identify and resolve bottlenecks.
- Financial Oversight
- Manage invoicing and financial tracking of suppliers.
- Manage customer billing.
- Evaluation and Aftercare
- Conduct project evaluations.
- Provide aftercare and support post-installation.
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Four to seven years of experience in IT operations, technical documentation, or managed services environments.
- Experience documenting operational procedures, SOPs, or technical workflows.
- Strong written communication and organizational skills.
- Ability to work with technical teams to capture operational knowledge.
- Experience working within managed services or cloud infrastructure environments.
- Familiarity with ITIL service management concepts.
- Experience maintaining knowledge bases or documentation systems.
- Strong documentation and organizational skills.
- Ability to translate technical processes into clear instructions.
- Cross-functional collaboration skills.
- Attention to detail.
- A process improvement mindset.
- Should be willing to accept a long-term work-from-home arrangement.
- Should be amenable to a permanent night shift schedule.
Details
