Project Coordinator

SUMMARY

The Project Coordinatorresponsible for coordinating and delivering small-to-medium IT projects (e.g.,PC/laptop deployments, workstation moves, basic network installs, softwarerollouts) under the guidance of the PM team. Ensures tasks are scheduled,resources allocated, and stakeholders kept informed. Escalates scope changes orrisks to a Project Manager and follows established processes and playbooks tomaintain quality and timely delivery.

JOB RESPONSIBILITIES

• Coordinate end-to-enddelivery for simpler IT projects: PC deployments, endpoint refreshes,peripheral installs, basic cabling, software rollouts, and small office moves.
  
• Create and maintainproject schedules, task lists, and resource assignments using the company’sproject tools (CW Manage, Moovila).
  
• Gather and documentcustomer requirements, site info, and acceptance criteria; confirm readinessfor deployment.
  
• Prepare work orders,materials lists and equipment inventories; coordinate procurement and stagingwith operations/warehouse.
  
• Dispatch and coordinatetechnicians/third-party vendors (Field Nation); monitor onsite progress andverify completed work against checklists.
  
• Communicate proactivelywith customers and internal teams: status updates, change notifications,escalation of issues and risks.
  
• Conductpre-installation checks, basic technical validation, and post-installationacceptance testing; document outcomes in ticketing system (CW Manage).
  
• Maintain accurateproject documentation: runbooks, cabling diagrams, asset tagging records,photos and sign-offs.
  
• Manage simple projectfinancials: track time, expenses, and report on budget variances to the PM.
  
• Apply standard changecontrol and quality processes; escalate any scope creep, complex technicalissues, compliance or safety concerns to a PM.
  
• Participate in projecthandoffs to account managers or service delivery for ongoing support.
  
• Contribute tocontinuous improvement by identifying process gaps, recurring issues andsuggestions for playbook updates.
  

QUALIFICATIONS

• 1–3 years’ experiencecoordinating IT projects or field service operations in an MSP, IT/ISdepartment, or technical services environment.
  
• Practical, hands-onfamiliarity with PC hardware, OS installation/imaging (Windows), basicnetworking (Ethernet, DHCP), and common productivity software.
  
• Experience withticketing/PSA systems (e.g., ConnectWise Manage) and basic project schedulingtools (e.g., Microsoft Project, Asana, Smartsheet, Moovila).
  
• Strong organizationalskills, attention to detail, and ability to manage multiple small projectsconcurrently.
  
• Excellent written andverbal communication; comfortable interacting with customers and technicalstaff.
  
• Able to follow standardoperating procedures and escalate appropriately.
  

Preferred

• Certifications: CompTIAA+, Network+, ITIL Foundation (or working toward).
  
• Experience with assetmanagement and inventory systems.
  
• Experience coordinatingthird-party vendors and logistics for onsite deployments.
  

Core Skills &Attributes

• Time management andprioritization
  
• Customer serviceorientation and professionalism
  
• Problem identificationand escalation judgment
  
• Team player who followsprocesses and documents work clearly
  
• Basic troubleshootingand hands-on technical aptitude
  
• Comfortable working incustomer environments and lifting/moving hardware when required
  

Education

• Associate degree in IT,business, or related field OR equivalent work experience.
  

JOB REQUIREMENTS

• Should be willing to accept a long-termwork-from-home arrangement.
  
• Should be amenable to a permanent nightshift schedule.
  
• Should be open for occasionalafter-hours or weekend work to meet client schedules.