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ScalableOSSC

L3 IT Support Technician

ScalableOS is a company that specializes in delivering custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms by connecting them with exceptional talent in the Philippines.

ScalableOS

Employee count: 201-500

United States only

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Category: IT Services

Location:


SUMMARY

We’re hiring an ITSupport Technician (Level 3) to take ownership of Help Desk operations in afast-paced MSP environment. This role is focused on solving issues efficiently,managing multiple tickets, and delivering a strong client experience. You’llwork across multiple client environments, handling issues end-to-end whilemaintaining clear communication and documentation.

JOB RESPONSIBILITIES

  • You manage your ticket queue withoutgetting overwhelmed
    • You solve issues quickly and move on,without getting stuck researching
    • You communicate clearly and keep ticketsconsistently updated
    • You take ownership and follow issuesthrough to completion
    • You identify patterns and help improve howwe operate
    • Handle escalations
    • Highly client-facing
    • Document and organize the help desk

QUALIFICATIONS

  • Experience in a ticket-driven supportenvironment (MSP experience strongly preferred)
  • Comfortable managing multiple tickets atonce and prioritizing effectively
  • Strong troubleshooting skills — able todiagnose and resolve issues efficiently
  • Ability to escalate appropriately withoutover-researching
  • Clear communicator — comfortable workingwith non-technical users
  • Organized, self-motivated, and able tomanage your own time
  • Strong documentation habits and attentionto detail
  • Strong experience with Microsoftenvironments (Windows Server, Office365, Azure AD)
  • Solid understanding of networking concepts(routers, switches, firewalls, VPNs)
  • Experience with virtualization platforms(VMware, Hyper-V, or similar)
  • Comfortable troubleshooting both hardwareand software issues end-to-end
  • Nice to Have
    • Autotask (PSA)
    • N-able / SolarWinds (RMM)
    • Exposure to automation or scripting(PowerShell, etc.)
    • Experience with accounting or businessapplications (QuickBooks, Sage, etc.)

JOB REQUIREMENTS

  • Should be willing toaccept a long-term work-from-home arrangement.
  • Should be amenable toa permanent night shift schedule.




Details

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Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About ScalableOS

Learn more about ScalableOS and their company culture.

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At ScalableOS, we are at the forefront of revolutionizing the offshoring industry through innovative and technology-driven solutions. Our primary mission is to connect growth-focused businesses, particularly Managed Service Providers (MSPs) and Tax & Accounting firms, with exceptional, high-skilled talent in the Philippines. Through our groundbreaking approach, we are not merely providing services; we are building dedicated, fully integrated teams that operate as a seamless extension of our clients' operations. This model empowers businesses to transcend geographical boundaries and achieve remarkable success by leveraging a global talent pool without the complexities and overheads of establishing a physical presence. Our transformative solution is designed to ensure continuous growth and scalability for our partners, allowing them to focus on their core competencies while we handle the intricacies of talent acquisition, HR management, and operational support.

Our commitment to innovation is embedded in our core values of integrity, accountability, and a relentless problem-solving mindset. We utilize a data-driven and technology-enabled process to identify and nurture the best talent, ensuring a perfect alignment of skills and cultural fit for our clients. ScalableOS stands as a testament to resilience and unwavering dedication to client success, moving beyond the traditional outsourcing model to foster long-term, strategic partnerships. We are passionate about making a meaningful impact on the Philippine community by bringing high-value, high-skill positions to the local workforce. By focusing on creating a high-value growth environment built on trust, transparency, and clear deliverables, we are not just changing the way businesses scale; we are shaping the future of global workforce collaboration and creating limitless possibilities for companies to thrive in an increasingly competitive landscape.

Employee benefits

Learn about the employee benefits and perks provided at ScalableOS.

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Group Life Insurance

Feel secure knowing you're covered by Group Life Insurance from your very first day.

Generous Paid Time Off (PTO)

Recharge with 17 days of PTO annually, ensuring you maintain a healthy work-life balance.

De Minimis Allowance

Enjoy a monthly allowance of Php 1,500, directly credited to your payroll to support your daily needs.

Work from Anywhere

Embrace the freedom of remote work! Choose your ideal environment and say goodbye to stressful commutes.

View ScalableOS's employee benefits
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ScalableOS

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