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ScalableOSSC

L2 Managed Service Engineer

ScalableOS is a company that specializes in delivering custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms by connecting them with exceptional talent in the Philippines.

ScalableOS

Employee count: 201-500

United States only

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Category: Technology

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SUMMARY
TheL2 Managed Services Engineerplays a critical role in supporting and optimizing client IT environments within a Managed Services Provider (MSP) setting. This role serves as both a frontline support engineer and an escalation point for complex technical issues, requiring strong troubleshooting capabilities, adaptability, and a customer-first mindset.
The ideal candidate thrives in a fast-paced environment, is proactive in identifying and resolving issues, and is committed to delivering high-quality service while maintaining strong documentation and collaboration with internal teams. Success in this role is measured by timely issue resolution, customer satisfaction, and contribution to overall team performance.
JOB RESPONSIBILITIES
• Serve as a frontline engineer supporting client environments, ensuring minimal disruption to business operations
• Act as an escalation point for Level 1 issues, providing timely and effective resolution for complex technical problems
• Proactively monitor, troubleshoot, and optimize cloud and on-premise systems, including networking, storage, and security
• Install, configure, and test workstations, peripherals, and software to ensure optimal performance
• Maintain accurate and detailed documentation of troubleshooting steps, resolutions, and standard operating procedures
• Deliver excellent customer service, consistently exceeding client expectations
• Collaborate with internal teams to improve processes, workflows, and service delivery standards
• Participate in an on-call rotation to support after-hours incidents and urgent client needs
• Support continuous improvement initiatives and adapt to evolving business and technical requirements

Requirements

• 3+ years of technical support experience within a Managed Services Provider (MSP) environment
• Strong troubleshooting and analytical skills with the ability to prioritize based on issue severity
• Hands-on experience with:
  • Windows Desktop and Windows Server (2016 and above)
  • Microsoft 365, Google Workspace, and Remote Desktop Services
  • DNS/DHCP administration and general networking troubleshooting
• Working knowledge of:
  • Entra (Azure AD) and cloud environments
  • WAN/LAN networking, routing, switching, and VPN technologies
  • TCP/IP, VoIP, IPSEC, and QoS
• Experience supporting multiple platforms including Windows, macOS, Android, and iOS
• Strong documentation skills and adherence to process and compliance standards
• Excellent communication skills with the ability to explain technical concepts to non-technical users
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Positive, proactive attitude with a strong customer service orientation
CERTIFICATIONS
• CompTIA A+ (or equivalent experience)
• Network+ or Microsoft certifications (preferred)
• Scripting or automation-related certifications (nice to have)

Benefits

  • Full Philippine Statutory Benefits
  • 13th month Pay
  • De Minimis Allowance
  • Night shift differential pay
  • PTO
  • Health insurance
  • Life insurance - (maximum of PHP 3M coverage)
  • Equipment




Details

About the job

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Posted on

Job type

Full Time

Experience level

Experience

3 years minimum

Location requirements

Hiring timezones

United States +/- 0 hours

About ScalableOS

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At ScalableOS, we are at the forefront of revolutionizing the offshoring industry through innovative and technology-driven solutions. Our primary mission is to connect growth-focused businesses, particularly Managed Service Providers (MSPs) and Tax & Accounting firms, with exceptional, high-skilled talent in the Philippines. Through our groundbreaking approach, we are not merely providing services; we are building dedicated, fully integrated teams that operate as a seamless extension of our clients' operations. This model empowers businesses to transcend geographical boundaries and achieve remarkable success by leveraging a global talent pool without the complexities and overheads of establishing a physical presence. Our transformative solution is designed to ensure continuous growth and scalability for our partners, allowing them to focus on their core competencies while we handle the intricacies of talent acquisition, HR management, and operational support.

Our commitment to innovation is embedded in our core values of integrity, accountability, and a relentless problem-solving mindset. We utilize a data-driven and technology-enabled process to identify and nurture the best talent, ensuring a perfect alignment of skills and cultural fit for our clients. ScalableOS stands as a testament to resilience and unwavering dedication to client success, moving beyond the traditional outsourcing model to foster long-term, strategic partnerships. We are passionate about making a meaningful impact on the Philippine community by bringing high-value, high-skill positions to the local workforce. By focusing on creating a high-value growth environment built on trust, transparency, and clear deliverables, we are not just changing the way businesses scale; we are shaping the future of global workforce collaboration and creating limitless possibilities for companies to thrive in an increasingly competitive landscape.

Employee benefits

Learn about the employee benefits and perks provided at ScalableOS.

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Group Life Insurance

Feel secure knowing you're covered by Group Life Insurance from your very first day.

Generous Paid Time Off (PTO)

Recharge with 17 days of PTO annually, ensuring you maintain a healthy work-life balance.

De Minimis Allowance

Enjoy a monthly allowance of Php 1,500, directly credited to your payroll to support your daily needs.

Work from Anywhere

Embrace the freedom of remote work! Choose your ideal environment and say goodbye to stressful commutes.

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ScalableOS

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