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ScalableOSSC

Central Services Technician

ScalableOS is a company that specializes in delivering custom offshoring solutions for Managed Service Providers (MSPs) and Tax & Accounting firms by connecting them with exceptional talent in the Philippines.

ScalableOS

Employee count: 201-500

United States only

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Category: Technology

Location:


SUMMARY
A Central Services Techniciansupports the organization’s shared technology infrastructure and internal services. The role focuses on backup operations, maintaining systems, handling service requests, and ensuring core IT operations run smoothly. The technician is responsible for supporting and maintaining centralized IT systems, services, and infrastructure within the organization. This role assists with backups, hardware and software deployment, system maintenance, troubleshooting, and ensuring reliable IT service delivery to internal users.
JOB RESPONSIBILITIES
  • Provide technical support for centralized IT systems, including servers, networks, and shared applications.
  • Monitor backups and general system performance and respond to service alerts or outages.
  • Install, configure, and maintain computer hardware, operating systems, and software.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Perform system updates, patches, and routine maintenance tasks.
  • Document procedures, incidents, and technical solutions in the service management system.
  • Collaborate with other IT teams such as network, security, and infrastructure.
  • Ensure compliance with company IT policies and security standards.
QUALIFICATIONS
  • Required Qualifications
    • 3+ years of experience in IT support, help desk, or systems administration.
    • Experience with Veeam Backups
    • Knowledge of Windows OS
    • Familiarity with networking concepts (TCP/IP, DNS, DHCP).
    • Experience with ticketing systems and IT service management tools.
    • Strong troubleshooting and problem-solving skills.
  • Preferred Qualifications
    • Associate or bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience).
    • IT certifications such as CompTIA A+, Network+, or Microsoft certifications.
    • Experience with Azure Backups
    • Knowledge of Linux and MacOS.
    • Experience with virtualization platforms (VMware, Hyper-V, KCM).
    • Familiarity with Active Directory and cloud services such as Microsoft 365 or Azure.
    • Basic scripting knowledge (PowerShell, Bash).
  • Key Skills
    • Technical troubleshooting
    • System administration basics
    • Communication and customer service
    • Time management and organization
    • Documentation and process adherence
JOB REQUIREMENTS
  • Should be willing to accept a long-term work-from-home arrangement.
  • Should be amenable to a permanent night shift schedule.




Details

About the job

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Posted on

Job type

Full Time

Experience level

Experience

3 years minimum

Location requirements

Hiring timezones

United States +/- 0 hours

About ScalableOS

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At ScalableOS, we are at the forefront of revolutionizing the offshoring industry through innovative and technology-driven solutions. Our primary mission is to connect growth-focused businesses, particularly Managed Service Providers (MSPs) and Tax & Accounting firms, with exceptional, high-skilled talent in the Philippines. Through our groundbreaking approach, we are not merely providing services; we are building dedicated, fully integrated teams that operate as a seamless extension of our clients' operations. This model empowers businesses to transcend geographical boundaries and achieve remarkable success by leveraging a global talent pool without the complexities and overheads of establishing a physical presence. Our transformative solution is designed to ensure continuous growth and scalability for our partners, allowing them to focus on their core competencies while we handle the intricacies of talent acquisition, HR management, and operational support.

Our commitment to innovation is embedded in our core values of integrity, accountability, and a relentless problem-solving mindset. We utilize a data-driven and technology-enabled process to identify and nurture the best talent, ensuring a perfect alignment of skills and cultural fit for our clients. ScalableOS stands as a testament to resilience and unwavering dedication to client success, moving beyond the traditional outsourcing model to foster long-term, strategic partnerships. We are passionate about making a meaningful impact on the Philippine community by bringing high-value, high-skill positions to the local workforce. By focusing on creating a high-value growth environment built on trust, transparency, and clear deliverables, we are not just changing the way businesses scale; we are shaping the future of global workforce collaboration and creating limitless possibilities for companies to thrive in an increasingly competitive landscape.

Employee benefits

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Group Life Insurance

Feel secure knowing you're covered by Group Life Insurance from your very first day.

Generous Paid Time Off (PTO)

Recharge with 17 days of PTO annually, ensuring you maintain a healthy work-life balance.

De Minimis Allowance

Enjoy a monthly allowance of Php 1,500, directly credited to your payroll to support your daily needs.

Work from Anywhere

Embrace the freedom of remote work! Choose your ideal environment and say goodbye to stressful commutes.

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ScalableOS

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