Satisfi Labs

Satisfi Labs is a leading conversational AI company that specializes in creating AI-powered virtual assistants for the sports, entertainment, and tourism industries. Founded in 2016, the company's mission is to make artificial intelligence hirable by providing a platform that can manage and deploy expert AI agents capable of interacting with customers, answering their questions, and performing transactions. These AI agents are built with a deep contextual understanding and industry-specific knowledge, enabling them to engage in meaningful, two-way conversations with users across various channels, including web chat, messaging apps, and voice assistants. The company's Answer Engine platform is a key component of its offering, integrating with real-time data feeds and external Natural Language Processing (NLP) systems to deliver accurate and timely information.

The platform's capabilities are enhanced by the use of Large Language Models (LLMs), which further transform the guest experience and engagement. Satisfi Labs serves a diverse client base of over 715 organizations, helping them to improve customer service, increase revenue, and gather valuable data insights. The company's technology is designed to handle a high volume of inquiries, automate repetitive tasks, and provide a seamless transition to live agents for more complex issues. By offering a comprehensive conversational experience platform that includes an AI Agent Engine, a Marketing Engine, and a Live Agent Engine, Satisfi Labs empowers brands to build and manage dynamic, personalized interactions across all customer touchpoints. The company has received backing from prominent investors, including Google, Major League Baseball, and Techstars, underscoring its significant impact and potential within the AI landscape.