Senior Manager, Web Accessibility

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

• Understands changes in web standards; stays up to date on best practices and new standards.
• When solving problems, goes beyond checklists to apply broad concepts and practices. Resolves a range of issues in creative ways. Has a mature understanding of constraints and tradeoffs.
• Knows when to rely on standards to define a solution, and when to use prototypes to test hypotheses and solve problems. * Has strong understanding of both design and accessibility, and can use both to create and inform innovative product experiences.
• Systematically conducts testing using both automated tools and frameworks and manual testing methodologies, ensuring thorough review.
• Can partner with a PO to develop strategy for making an inaccessible product accessible. Demonstrates mature judgment in balancing compliance and usability.
• Nurtures relationships with vendors and contractors. Sets performance expectations; defines work rhythms and methods.
• Navigates contract negotiations, feedback sessions, and performance conversations with diplomacy.
• Successfully translates business requirements; partners with stakeholders to deliver solutions that promote operational efficiencies.
• Demonstrates fiscal responsibility, seeking solutions compatible with existing software, hardware, or vendor relationships. Seeks to understand programs' full budget impact; identifies savings before requesting or spending.
• Monitors program dependencies and stakeholder performance, ensuring that commitments are met.

Qualifications:

• Strong familiarity with assistive technology, including screen readers
• Demonstrated analysis, problem solving and troubleshooting expertise
• Excellent communicator with high empathy skills
• Familiarity with web development, including industry accessibility standards such as WCAG 2.0/2.1 and ARIA.
• Ability to effectively prioritize and escalate issues as required
• Ability to multi-task and perform effectively under pressure
• Knowledge of Object-Oriented design and core programming concepts

Preferred Qualifications:

• IAAP Web Accessibility Specialist (WAS) Certification
• JAWS Certification
• Previous Support experience
• Understanding of Internet technologies: firewalls, web servers, web proxy servers, etc.
• Knowledge of database concepts and data management (RDBMS) and SQL
• Knowledge of XML, preferably experience using server-to-server web services (SOAP)
• Knowledge of both the front-end web tier (JavaScript, AJAX, HTML, DHTML, CSS, and cross-browser development) and back end (Java,.Net, SQL) software development

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Salesforce does not accept unsolicited headhunter and agency resumes.Salesforce will not pay any third-party agency or company that does not have a signed agreement withSalesforce.

Salesforce welcomes all.