Senior Product Technology Consultant

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Senior Product and Technology Consultant, Global Accounts and Americas
The Product & Technology Consultant (aka PTC) will be a member of the America's commercial team responsible for product and technical consulting for a set of agency customers in the North America region.

The PTC will, under general direction, consult with accounts in their territory or region regarding Sabre products and APIs. The PTC will help manage their customers product upgrades, and implementations, and technology integrations. The PTC will conduct product presentations for their customers and may as needed assist the Sabre Account Director in supporting the customer with specific product needs during the contract renewal process.

This role is responsible for:

• Managing customer driven and Sabre led initiatives by supporting product demos, evaluation, testing, configuration, rollout and adoption

• Proactively consulting with customers on best practices for Sabre solutions

• Mapping Sabre solutions and customer needs to drive differentiated value and optimal performance

• Advocating for your customer regarding the resolution of complex technical issues that affect the implementation, operation, and utilization of Sabre products

• Being the voice of your customers by partnering internally with sales and product teams proposing changes in solutions that result in increased efficiency or adoption by your customers.

Requirements

• Deep understanding of the travel industry and ecosystem

• Proficient knowledge of Sabre solutions, APIs and NDC

• Demonstrated ability to consult and collaborate with customer and internal stakeholders to achieve business and technical objectives

• Excellent customer service and communication skills

• Familiarity with mid/back office tools and corporate/leisure online booking tools

• Ability to analyze and trouble-shoot

Sabre Offers The Following Outstanding Benefits

• Very competitive compensation

• Generous Paid Time Off (25 PTO days)

• 4 days (one day/quarter) Volunteer Time Off (VTO)

• 5 days off annually for Year-End Break

• We offer a comprehensive medical, dental and Wellness Program

• 12 weeks paid parental leave

• An infrastructure that allows flexible working arrangements

• Formal and informal reward, recognition and acknowledgement programs

• Lots of fun and engaging employee development events

Keywords

TMC, consulting skills, technical account management, NDC, CSL, Agency Retailer, SR360, Sabre APIs

Reasonable Accommodation

Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at [email protected].

Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Affirmative Action

Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW