Program Manager - Train AI Data Services

Job Purpose

The Program Manager’s primary responsibilities are managing large scale client programs, maintaining existing client relationships within the account, and growing new opportunities. They are responsible for delivery services, ensuring quality and timeline requirements are met, the management and mentorship of staff implementing the programs, and maintaining client satisfaction.

About RWS Train AI Data Services

Training or fine-tuning artificial intelligence (AI) requires data. LOTS of data. However, not just any data will do – our clients need responsible AI data that’s targeted, accurate and reliable to ensure machine learning (ML) success. But preparing AI training data is a monumental task that can take up the vast majority of AI project time, leaving AI teams with precious little time to focus on developing, deploying and evaluating ML models. RWS Train AI helps our clients address this challenge head-on.

With a seamless blend of technological understanding and human intelligence, RWS Train AI provides complete, end-to-end data collection and content generation, data annotation or labelling, human-in-the-loop data validation and generative AI data services for all types of AI, in any language, at any scale, based on the principles of responsible AI. Today, Train AI supports four of the world’s top five technology companies, enhancing the performance of their generative AI applications by providing services such as prompt engineering, response refinement and red teaming with locale-specific domain experts across a broad range of topic areas and educational levels.

For further information, please visit: RWSTrainAI

Job Overview

Key Responsibilities

• Lead the end‑to‑end delivery for programs supporting a strategic client.
• Oversee complex workstreams including annotation, labeling, linguistic validation, data operations, and ML pipeline support.
• Implement governance frameworks, dashboards, and delivery controls that meet the strategic client’s standards.
• Apply data-driven decision-making to optimize throughput, accuracy, and productivity.
• Manage, mentor and motivate staff, provide project team oversight and supervision.
• Oversee development of project plans and timelines, project specifications, and track execution of project tasks using defined metrics according to a measurement plan.
• Ensure delivery KPIs, SLAs, quality targets, and performance metrics are consistently achieved.
• Drive root-cause analyses and systemic improvement initiatives.
• Track project P&L, budget and POs to ensure proper and timely invoicing.
• Manage and maintain existing business and grow new opportunities within the account.

Skills & Experience

• 5 – 7 years of experience in Senior Project Management in fields like Machine Learning or Data Services.
• BS or BA degree in a business or technology related field preferred.
• Experience working with hyperscale technology clients (strongly preferred).
• Deep understanding of AI/ML data operations, large-scale services delivery, or digital operations.
• Exceptional communication, stakeholder management, and negotiation skills.
• Proficiency with program management and analytics tools (e.g., Jira, Smartsheet, Tableau, Monday.com, etc.).
• Experience managing multinational delivery teams across multiple programs/projects within an account.
• Proven experience in technology environment and in applicable vertical market.
• Proven people, communication, and negotiation skills.
• Ability to understand P&L financials.
• Ability to maintain professionalism and confidentiality with proprietary information.

Benefits

• Amazing benefits! (Seriously!)
• Generous paid time off package, starting at 25 days per year (10 sick and 15 vacation), plus company holidays, birthday day off, paid volunteer time, and 100% paid parental leave.
• 401(k) Retirement plan with company match.
• Company-wide agile work policy with flexible work arrangements.
• Opportunities for training, professional development, and personal growth.
• Smart, engaged co-workers and a global culture of diversity, innovation, and opportunity.

Base Pay

$120,000 - $140,000 / year

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made.

Life at RWS

Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.

Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.

In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as RWS.

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.