Implementation Manager

About Rundoo ℹ️

Rundoo’s mission is to build cutting-edge software that helps building materials suppliers enhance their businesses. Think of your local hardware store or mom and pop shop—these are our clients who we partner with across the country. From paint to hardware to flooring, stores across these industries sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to change by being the first in the industry to empower independent supply stores with best-in-class technology.

Backed by leading investors including Bessemer and CRV, we've raised $18M across three rounds and are growing quickly. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry.

What you’ll do as an Implementation Manager at Rundoo 🗒️

• Project manage the full implementation process: Oversee the entire journey of getting a client live on Rundoo, from initial sign-up, hardware ordering and setup, to training and providing day-of support.

• Build strong client relationships: Develop a deep understanding of each client’s unique needs and goals, offering personalized, hands-on support throughout the onboarding process to ensure a seamless experience.

• Partner with sales development and customer success teams: Collaborate closely with both teams to ensure smooth handoffs and successful transitions, ensuring client satisfaction and long-term success.

Requirements ☑️

• Excellent communicator with a track record of building strong, consultative customer relationships

• Experience in project management with excellent attention to detail

• Problem solver who can address client challenges proactively and troubleshoot issues to ensure a smooth implementation process.

• Valid U.S. driver’s license

Bonus points 🌟

• Familiarity with or experience in paint and hardware, building materials, construction supply, or related industries

• Comfortable adapting and working in a dynamic environment where priorities may shift, and new challenges arise regularly

• Prior experience in education

• Experience driving change with customers adopting new workflows or systems

Compensation 💵

• Base Salary: $80k - $100k (based on geography)

About the team 👥

Here is the current makeup of our sales team:

1. Leigh (Implementation Manager)

2. Jason (Implementation Manager)

3. Vidhan (Head of Product)

4. Claire Byrne (Head of Client Success)

5. Lej (Client Success Manager)

6. Robbie (Client Success Manager)

Interview Process 🎤

1. Intro Call (20 mins) – Meet our recruiting team to learn more about each other.

2. Round 1 (30, remote) – Resume and discovery questions interview.

3. Round 2 (45 minutes, remote) – Simulate an implementation handoff call given a:

   1. Sample client profile

   2. Current implementation checklist

4. Final Call (15 mins, remote) – Conversation with our CEO, Nick.

Who we are

In alphabetical order:

1. Amanda (Head of Recruiting & Operations): studied Marketing Management at De La Salle University; worked in recruiting & operations at a few Bay Area startups; loves building teams, scuba diving, & hiking! 🤿 🏞️

2. Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple danced with the SF ballet (where he met his wife)! 🩰

   • Gemma (Andrew's Bernedoodle): *fiercely protecting Andrew* 🐶

3. Andy (Territory Account Executive): studied Business Management at Oklahoma State University (Go Pokes); worked as an AE for large tech like Cisco System and small startups BeckTech and TrackStreet; do you need a 4th? ⛳️🏌🏼‍♂️

4. Boxuan (Engineering): studied computer science at the Ohio State University; worked as an engineer at Bytedance, jd.com, Shape security and A10networks. I like hiking in spare time.

5. Brian (Engineering): studied computer science & applied math at NJIT and UC Davis; worked as an engineer at Google, Snap, and Common Networks; LoL player and Earthquakes fan ⚽

   • Luna (Brian's chocolate lab): *looking longingly at YB* 🦮

6. Claire (Head of Client Success): studied History at Dartmouth College; worked in Account Management and Customer Success at Yahoo, Outlier AI, and Persona; loves following women's sports and studying architecture 🏑🏡

7. Clara (Head of Marketing): studied Literature at University College London; worked in GTM strategy for a feminine health tech startup in Paris and then came to the bay to work in sales for Verkada; often seen doing a headstand 🧘‍♀️

8. Erin (Territory Account Executive): studied Communications and Biology at Union University; worked in SaaS sales at Cisco and Bloomerang; avid traveler to Kenya since 2009 🌍 🦒

9. George (Engineering): studied computer science at Stanford; worked as a software engineer at Facebook; exclusively reacts on Slack with the shaka! 🤙

10. Jordan (Engineering): studied computer engineering at the University of Waterloo; interned at Rivian, IBM, and here before joining full-time; played the saxophone professionally 🎷

11. Kyle (Territory Account Executive): Studied Anthropology and History at UNCW; Has been a seller for companies big and small, mostly in the Software space. Is self-taught in catching snakes barehanded🐍

    • Mango (Kyle's corgi): *demanding pets from everyone he meets* 🐾🥭

12. Lej (Client Success) working directly in the field of software for the last three years helping entrepreneurs and start-ups alike. Aspires to create a smart home environment similar to the one depicted in the 1999 Disney movie "Smart House."🎮

13. Matt (Head of Sales): studied history at Northwestern; taught middle school in Chicago (hardest job ever), more recently worked in sales and general management at a fishing tackle company (Catch Co.); former competitive angler in college (bass fishing 🎣)

14. Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫

    • YB (Nick's Belgian Malinois): *looking longingly at Luna* 🐕

15. Noah (Product Designer): studied Art Practice at Stanford; worked as a Product Designer at several startups in consumer social; has too many hobbies including volleyball, pool, painting, gamedev, birdwatching, music, cooking, trivia, and sumo. 🎱

16. Santiago (Engineering): studied computer engineering at University of Waterloo; worked as SWE intern at The Cooperators, Inflight, BitBakery, Replicant; played lots of soccer, loves rap and r&b 🎧

17. Tyler (Data and Client Success): studied general education and tech at Cabrillo College; worked as a system administrator for a short time and at a paint store (Kings paint!!!) for eight years, manager for two; likes to play most video games, currently playing Diablo 4. 🕹

18. Umer (Engineering): studied computer science at National University of Singapore; worked as a SWE intern at Visa and an NLP chatbot startup; has an identical twin! 👯‍♂️

19. Vidhan (Product): studied Biomedical Engineering and Econ at Duke; Worked as a PM at Hinge Health and BuildZoom. Previously at Zenefits. Founder Urova Medical; 🍪

    • Waffle (Vidhan's Labradoodle): Stealing whatever food can be found 🐶

20. Vidya (Engineering): studied Computer Science at UC Berkeley; worked as a Software Engineer and Engineering Manager at Ironclad. I am a dancer 💃 and have a dance video on Youtube with my friends that has over 2 million views.

21. Yen-Ning (Engineering): studied Electrical and Computer Engineering at the University of Michigan. Interned at 👀-🐝-M. Worked as Software Engineer at Amazon and Meta. Watch soccer and baseball games. Dance and play the violin. 🎻

22. Zach (Design): studied product design at Stanford; worked in design at a few startups; currently wearing socks with cocktails on them! 🍹

How we've fundraised 💰

We've raised $18m across three rounds:

1. A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.

2. A $5m seed led by Caitlin Bolnick Rellas at CRV.

3. An $11m series A led again by Bessemer and CRV.

Benefits 🏋️

• Full medical, dental, and vision coverage (100% of premiums for you, 50% for dependents)

• 401k with Betterment

• Unlimited PTO with 10 company paid holidays

• In-office gym

• Daily team lunches

• Learning materials and audiobook subscriptions