Senior Field Service Engineer

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

As a Senior Field Service Engineer, you are the primary contact for Rockwell Automation's customers. You focus on improving customer relationships by resolving commercial and technical issues. You work on a variety of commercial and technical issues both independently and with a team. You are located in Syracuse, NY and report to the Territory Services Manager. If you are not at a customer site, you work out of your home office.

Your Responsibilities:

• Provide customer support through on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
• Perform project management function for customer projects including needs identification, scheduling, tracking, and reporting.
• Develop and write documentation as required (validation project plans, standard operating procedures, qualification summary reports, system audits, technical reports, traceability matrix, etc.).

The Essentials - You Will Have:

• Bachelor's Degree in Relevant Field.
• Legal authorization to work in the US is required- we will not sponsor individuals for employment visas, no or in the future, for this job opening.

The Preferred - You Might Also Have:

• A minimum of 6 years of automation experience
• Extensive Rockwell product experience. Studio 5000, RSLogix 5000, PowerFlex 70, 525, 527 drives.
• HMI and control panel layout experience.
• Flexibility to Travel 40% of time.
• A valid drivers license.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

For this role, the Base Salary Compensation is from $83,040 - $124,560 with an annual target bonus of X% of base salary. Our benefits for the US can be found here. Actual pay will be based on factors such as skills, knowledge, education, and experience.

We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.