United Kingdom onlyRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Fiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers drive better outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success.
Rockwell Automation acquired Fiix in December 2020. Our relationship with Rockwell gives us access to more resources, connections and expertise in the industrial automation space while maintaining our individuality and creative freedom as a high-growth SaaS company. This acquisition allows Fiix to offer our employees the best of both worlds.
As an Implementation Consultant you will help our clients implement and adopt the Fiix CMMS throughout their organisation through onsite and remote consultation sessions. You will train clients' employees on product functionality, communicate information about the implementation process, and guide and support our clients through each project milestone until successful launch of their new software is achieved.
In our team you'll work on challenging projects, develop your expertise and pursue leadership, within and outside your role. Plus, there are tonnes of opportunities to make an impact! Take paid time off to volunteer in your community, join an employee resource group, or mentor other Fiixers. Best of all, you'll work remotely or come and experience our awesome office. No matter where you're working, we're committed to ensuring that the Fiixer experience is the best!
You will report to the Manager located in Canada.
Your Responsibilities:
- Be a sole or primary contact for clients during the implementation phase of their journey
- Help clients to take full advantage of our industry-leading technology and deploy solutions in a manner that encourages end-user adoption, minimizes "time to value", and supports expansion over time
- Engage directly with clients to understand their requirements, identify implementation success factors, develop best-fit solution designs, and configure the CMMS to meet their specific needs
- Manage client expectations; identify implementation risks, capture and disseminate key project decisions and insights, and control project scope, quality, & timeline
- Develop and deliver client training programmes, including the creation of client training material (e.g. documents and videos)
- Assist clients with the collection, loading, and configuration of data
- Develop client reports and dashboard KPIs & widgets
- Support system integrations between Fiix & ERP systems
- Record project progress and store all project artefacts in a central repository
- Collaborate with teammates to identify CMMS & implementation best practices
- Help train new Implementation Consultants
- Travel up to 40% of the time
- Measure of Success: customer feedback, use %, contribution to team projects
The Essentials - You Will Have:
- Bachelor's Degree required
The Preferred - You Might Also Have:
- 1+ years experience in a software implementation role; SaaS and CMMS software experience
- Prior experience in the Maintenance and Reliability industry considered an asset
- Prior experience translating customer requirements into workable software solutions
- Prior experience in Project Management leading small and medium software implementations; including experience developing work-breakdown structures and managing project plans
- Valid driver's licence and Passport
- Proficiency in German and Englisg language
What We Offer:
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching programs – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalised wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
United States
Mexico only
Canada only
