United States onlyAbout the Role
Rockerbox is seeking a Technical Project Manager to drive operational excellence in our customer onboarding process. This isn’t a traditional PM role—you won’t be building Gantt charts in isolation. You’ll be at the center of fast-paced, cross-functional onboarding efforts, ensuring timelines are met, blockers are surfaced, and customers feel confident and supported throughout the process.
While onboarding leads are responsible for technical implementation, you’ll own the orchestration: managing trackers, aligning internal stakeholders, communicating updates to customers, and creating the systems that make onboarding more efficient, predictable, and scalable.
This is a great opportunity for someone who thrives in ambiguity, loves being customer-facing, and wants to have a real impact by building the structure that enables world-class onboarding at a growing startup.
Key Responsibilities
Build, manage, and continuously improve onboarding project plans and status trackers across MTA and MMM implementations.
Own timeline management and progress tracking across onboarding workstreams.
Coordinate across internal teams—Customer Success, Product, Engineering, Data Science, and Professional Services—to keep milestones on track.
Lead customer-facing onboarding status calls, bringing in the right internal experts to speak to technical details as needed.
Own all customer communications related to project timelines, status updates, and open items.
Align onboarding timelines with customer teams based on their internal resourcing and priorities.
Proactively identify and escalate risks or blockers to ensure momentum is maintained.
Design and refine the systems, workflows, and documentation that support scalable, high-quality onboarding.
Who You Are
2–5 years of experience in a project management or customer operations role with external-facing responsibilities.
Strong organizational skills and attention to detail; you're the type who never lets a follow-up slip through the cracks.
Clear, confident communicator—both written and verbal—with a knack for managing expectations and building trust.
Comfortable working with technical products and asking clarifying questions to unblock ambiguity.
Excited to build and improve systems; you don’t just follow the playbook—you help write it.
Collaborative team player who works well across functions.
Basic Excel/Google Sheets skills required.
Martech or adtech experience is a strong plus.
Why Rockerbox?
Joining Rockerbox means being part of a team dedicated to pushing the boundaries of marketing technology. You’ll have the opportunity to work in a fast-paced, innovative environment, with a group of talented and passionate professionals. Rockerbox values growth, both of the company and its employees, offering a space where your contributions have a direct impact on our success.
Compensation & Benefits
Salary range $80,000 - $120,000 depending on skills and experience; equity
Remote-first - work anywhere in the US
Health, vision, and dental insurance
Unlimited PTO
10 Paid Holidays
Rockerbox Unplugged - we shut down the last week of the year
12 weeks Parental Leave for all parents of a new child
Traditional and ROTH 401k options
$1000 annual training stipend
