Experience Platform Strategist

At the heart of Rightpoint, a Genpact company, is a culture driven by a profound belief in the power of 'Total Experience.' This philosophy is the cornerstone of their identity, shaping how they approach every challenge and interaction. It's a human-centric way to deliver transformation, recognizing that a stellar customer experience is intrinsically linked to a positive employee experience, technical excellence, and effective change management. The team at Rightpoint is a collective of challengers, problem-solvers, and innovators fueled by an insatiable curiosity and a fierce spirit of independence. They are not just service providers; they are partners to the world's leading technology firms, including Adobe and Microsoft, working collaboratively to engineer end-to-end experiences that radically reshape how people, technology, and businesses connect and thrive. This commitment to holistic transformation is more critical than ever as artificial intelligence continues to re-architect the very fabric of how we work, shop, and live.

The cultural narrative of Rightpoint is woven with three core values: Compassion, Collaboration, and Innovation. Compassion is understood as empathy in action—a genuine belief in the power of kindness and understanding to make a positive impact, one person at a time. Collaboration is the conviction that the greatest ideas emerge from working together, fostering an environment of open communication and active listening to achieve shared goals. Innovation is the relentless drive to think bigger, different, and better, embracing new ideas and challenging the status quo without fear of taking risks. This ethos empowers their diverse teams to lead with empathy, data, and creativity, always in service of the experience. From the initial whiteboard sketch to the final roll-out, Rightpoint is dedicated to embedding this 'Total Experience' across all of a client's operations, from the front office to the back, accelerating digital transformation through a deeply human-centric lens and helping businesses navigate change in the right way.