Implementation Consultant

Company Description

At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 20,000 customers across the globe.

Revalize is a portfolio company of TA Associates and Hg.

Job Description

As an Implementation Consultant you will be reporting directly to the Manager of Professional Services. In this role, you will work with project managers and business analysts to deliver implementation projects and facilitate mentoring sessions for customers. An Implementation Consultant also responds to ad hoc customer requests, working directly with the customer to provide subject matter expertise and guidance on the project implementation. Implementation Consultants must manage multiple tasks simultaneously and document troubleshooting steps and problem resolution in a clear and concise manner. Daily activities will include analyzing, designing, and delivering solutions specific to customers’ products, services, pricing, business rules, and selling process objectives.

Responsibilities:

• Contribute to the Professional Services team by providing excellent customer service and support
• Execute on project implementations
• Review, analyze, and evaluate customer business requirements and solution objectives
• Participates in ongoing implementation team decisions and internal projects
• Writes detailed steps required to develop or modify applications
• Lead implementation specific activities and conduct meetings with new and existing customers
• Input issues and case data into customer facing and internal issue tracking applications
• Work with other Professional Services team members to support customer needs

Communicate with internal Product Development team members for technical support needs

Qualifications

• B.A. or higher in a related field
• both English and German at a fluent level (B2+)
• Technical aptitude and ability to quickly learn new software
• Exceptional interpersonal, presentation, and communication skills
• Strong analytical and technical background
• Must be highly organized and work well under pressure
• Must be able to work independently, as well as, under supervision
• Must be willing to accept responsibility and show good judgement, initiative, and resourcefulness
• Must value working in a collaborative environment
• Excellent problem solving, research and analysis, technical, and leadership skills
• Ability to effectively and efficiently deal with multiple projects, conflicting timelines, and changing priorities
• Understanding of Automation and Integration Platforms (e.g. BizTalk, Workato)
• Understanding of Database Systems (e.g. SQL) and Markup languages (e.g. XML)
• Familiarity with Product Lifecycle Management (PLM), and Product Data Management (PDM) products
• Some travel is required

Additional Information

Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.