United States onlyResilia is looking to hire a either Senior Product Manager or Product Manager II tobuild user centric products nonprofits and funders love to use to meet their capacity building goals. This product manager will work within the Knowledge pod, helping our nonprofits connect with content that is most relevant to their role to move their professional development forward. The role will report directly to the VP of Product.
Our Product and Pods
Resilia’s product is a two-sided platform with one side for nonprofit end users and another for funders (e.g, large Foundation grantmakers, corporate funders, and government offices) who are purchasing access to the platform on behalf of themselves and 15-50+ nonprofit grantees. Think of it a bit like Uber with one side for the driver and one side for the passenger, except in our case, the funder is paying for access to the services while the nonprofit gets access for free.
Our Research and Development (R&D) team works in three cross functional pods made-up of a product manager, product designer, engineering manager, and a handful of software engineers. The Knowledge pod has worked on recent projects like developing a guided in-app onboarding, improving search in Resilia’s Academy and Community, and an in-app needs assessment to help direct users to the most relevant resources.
What to Expect:
First Week: You will receive a 30-60-90 day onboarding plan, get set up with all the technologies that support your work in a remote environment, and start to meet other Resilians.
First Month: You will establish relationships with your pod leads, onboard onto your pod’s area of ownership, and contribute to current work on the pod. You will monitor key product KPIs and metrics, evaluating performance to guide continuous improvement. You will delve into the nonprofit and philanthropic industry, getting to know our users and their pain points through our voice of the customer (VOC) initiative, Gong calls, feedback surveys, and more.
First Six Months: You will engage, collaborate and align with stakeholders, client teams and your pod to manage expectations, experiment together, and build a cohesive cross-functional strategy. You will monitor industry trends to position Resilia as a leader in the capacity building space. You will act as a product evangelist for a pod’s strategy and overall Resilia product strategy, keeping the pod and stakeholders informed and excited about where we are going.
First Year: You will move the needle on pod OKRs and KPIs, increasing engagement and outcomes for our nonprofits. You will own the knowledge roadmap and improve Resilia’s growth with a 25% increase in monthly active organizations over the year through improved onboarding, activation, and engagement.
About You
You're jazzed about being the primary product manager assigned to a pod focused on helping noprofits advance in their own professional development and learning journeys
You have 4-10 years experience working as a product manager in a cross functional development pod and are able to lead design initiatives centered on the user
You believe in the impact and importance of design in creating features and products users love and love to use
You use an outcomes oriented product prioritization approach combined with strong experience in and a commitment to user research
You engage users through a well rounded toolkit of qualitative and quantitative methodologies in partnership with Design
You continuously test the market to ensure a product is moving toward product/market fit
You seek to understand the full lifecycle our users through both qualitative and quantitative methodologies and create growth funnels and frameworks for experimentation
You actively listen and share relevant information, adopting a continuous feedback approach to ensure a high-performing pod
You place trust in your team's skills and allow designers to own their pod’s domain work
You thrive in an environment where one needs to embrace change, ambiguity, and speed while keeping the best interests of the company and the buyer/user front and center
You believe that there is huge long-term potential in working for a mission-oriented venture-backed SaaS startup seeking to transform the sector from funder-driven to nonprofit first
You’re committed to living the operating principles that guide how we work: Be Lionhearted, Put Nonprofits First, Move the Needle, Elevate Equity, and — especially important for this role! — Create Gathering Places
Where and When We Work
We’re a remote-first company with team members across the United States, Mexico, and Canada. For the most part, we work on East Coast hours. We do have clients who work from Eastern to Pacific time and do our best to accommodate their schedules. Provided team members are achieving their goals, we support flexibility and encourage Resilians to work in the way that works best for them.
About Resilia
Resilia is a tech for good software startup with a purpose: to power the people changing the world. Our mission to strengthen the capacity of nonprofits and help funders scale impact through our platform.
Today, we support over 3,000 nonprofits and some of the largest grantmakers in the world. Our long-term vision is to transform the sector through partnership with 20,000+ nonprofits. Want to make history with us? Apply today.
Accommodations and Equal Opportunity
Resilia is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need assistance or a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please email us at [email protected].
Resilia is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.
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