Implementation Director

Are you ready to lead complex software implementations that drive real customer outcomes?

Do you excel at coordinating cross‑functional teams, translating strategy into execution, and guiding customers through transformational change?

About the Business:

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com

About our Team:

Our Professional Services organization operates within LexisNexis Risk Solutions’ Financial Crimes Compliance (FCC) business, partnering closely with Project Management, Product, Sales, and Account Management teams to deliver complex software implementations that help customers address Anti‑Money Laundering, Counter‑Terrorist Financing, sanctions screening, and regulatory compliance challenges.

We work in a highly collaborative, matrixed environment focused on strong governance, clear communication, and disciplined execution. Our team is dedicated to translating sophisticated risk and compliance solutions into successful customer outcomes, ensuring implementations are delivered with confidence, efficiency, and measurable impact.

About the Role:

The Implementation Director plays a critical role within Professional Services, serving as a cornerstone between FCC Professional Services, Project Management, Account Management/Sales, and our customers. This role is responsible for overseeing end‑to‑end software implementation projects (new implementations and upgrades), ensuring delivery is aligned with strategic objectives, customer requirements, timelines, and budgets.

You will translate Statements of Work, customer business requirements, and product functionality into clear, actionable implementation plans. The Implementation Director drives collaboration across internal and client stakeholders, manages complex delivery environments, and ensures projects achieve measurable, positive outcomes with minimal disruption to customer operations.

Responsibilities:

• Providing effective project governance to ensure implementations are delivered on time, within budget, and aligned with agreed requirements.
• Translating Statements of Work, customer requirements, and product capabilities into comprehensive implementation roadmaps, including tasks, milestones, deliverables, and risk mitigation strategies.
• Partnering with Project Managers to analyze and support the development of detailed project artifacts and delivery plans.
• Serving as the primary point of contact for project stakeholders, delivering transparent status updates and managing expectations across all levels.
• Coordinating cross‑functional teams including Product, Market Planning, Sales, Account Management, Project Management, and Professional Services, as well as corresponding client‑side teams.
• Ensuring project teams identify risks and gaps in customer requirements and execute solution configuration aligned to client workflows and internal software guidelines.
• Applying technical understanding of system architecture, integrations, APIs, data inputs, workflows, and configuration options to support successful implementations.
• Leading issue resolution efforts, addressing technical blockers, and guiding teams toward creative, effective solutions.
• Overseeing customer‑reported issues during User Acceptance Testing (UAT) and post‑go‑live hypercare to ensure solutions function as intended and agreed.
• Promoting strong communication, active listening, and stakeholder trust throughout the implementation lifecycle.

Requirements:

Experience & Education

• Typically 10+ years of experience in program management or software implementation roles.
• Bachelor’s degree in Business, Computer Science, or Information Technology.
• Preferred certifications include CIS, CBPA, CRCM, CAMS, PMP, or Agile/Scrum.

Technical & Professional Skills

• Understanding of software implementation practices, including on‑premise and cloud architectures, system integrations, APIs, and data input processes.
• Preferred familiarity with name screening software and Screening Compliance Program requirements.
• Expert use of tools such as PowerPoint, JIRA, AdaptiveWork, and Salesforce.
• Strong ability to translate technical concepts for non‑technical stakeholders.

Core Capabilities

• Effective communication and active listening
• Client relationship and stakeholder management
• Problem‑solving and critical thinking
• Team leadership and cross‑functional collaboration
• Time management, prioritization, and adaptability
• Conflict resolution, negotiation, and change management
• Customer‑centric mindset with empathy and cultural awareness

Working for you:

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice