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RelativityRE

Adoption Services Specialist - ediscovery

Relativity makes software to help users organize data, discover the truth and act on it. Its SaaS product, RelativityOne, manages large volumes of data and quickly identifies key issues during litigation and internal investigations.

Relativity

Employee count: 1001-5000

Australia only

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Posting Type

Remote

Job Overview

Adoption Services at Relativity is on a mission to ensure our customers unlock the full potential of RelativityOne. We believe that the right combination of expertise, innovation, and empathy can drive meaningful transformation for our customers. The Product Adoption Services team works alongside the Expert Product Services team to provide scalable support for clients throughout their adoption journey, with a focus on one-to many enablement activities and structured onboarding processes. As a Product Adoption Services Specialist, you will leverage product knowledge and customer service skills to help clients successfully implement and utilize Relativity's solutions, with a particular focus on supporting broader adoption initiatives and delivering standardized onboarding experiences.

This role requires prior Relativity experience - RCA is required.

Job Description and Requirements

Responsibilities

  • Conduct one-to-many enablement sessions during customer onboarding to ensure proper setup and initial adoption of Relativity products
  • Respond to and manage basic to intermediate customer inquiries regarding Relativity workflow across the product line
  • Support the delivery of standardized adoption materials and training programs created by LDI Education
  • Assist in capturing customer requirements and collaborate with internal teams to implement solutions that address common business needs
  • Provide feedback to Expert Product Services team members about recurring adoption challenges and potential improvement opportunities
  • Participate in cross-functional meetings to represent the customer perspective during discussions about product enhancements
  • Support customers within a specific segment or product area under the guidance of senior team members

Qualifications

  • Relativity Certified Administrator (RCA) certification
  • Minimum of 5 years of eDiscovery experience
  • Excellent verbal and written communication skills with ability to explain technical concepts to non-technical audiences
  • Robust organizational skills with ability to manage multiple projects simultaneously
  • Problem-solving aptitude with attention to detail
  • Customer-centric mindset with a desire to help others succeed
  • Adaptability and willingness to learn new technologies and processes
  • Experience with AI/ML solutions for e-discovery is a plus

Suggested Skills:

Cybersecurity, Data Analysis, Database Management, Data Mining, Data Visualization, Information Retrieval, Intelligence Research, Legal Research, Predictive Modeling, Project Management

About the job

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Posted on

Job type

Full Time

Experience level

Education

Professional certificate

Experience

5 years minimum

Location requirements

Hiring timezones

Australia +/- 0 hours

About Relativity

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Relativity's journey began in 2001, initially founded as kCura, a software consultancy with a vision to simplify the complex world of data. The early years were marked by a focus on providing bespoke solutions, and it was through an engagement with an international law firm in 2004 that the seeds for its flagship e-discovery platform were sown. What started as an internal tool to help legal professionals navigate vast amounts of information quickly demonstrated its immense potential. Recognizing the broader need for such a solution, the company retained the intellectual property rights, and this marked a pivotal moment in its evolution. This internal tool became the cornerstone of Relativity's future, meticulously developed and refined over the subsequent years.

As the volume of digital data exploded, so did the challenges faced by legal and compliance professionals in managing, analyzing, and acting upon it. Relativity rose to this challenge, continuously innovating its platform to address the evolving needs of its users. The platform gained traction, becoming an indispensable tool for law firms, corporations, and government agencies worldwide. This growth and market recognition culminated in a significant rebranding in 2017, when kCura officially became Relativity, aligning the company's name with its renowned product. This change signified more than just a new name; it represented the company's solidified position as a leader in the e-discovery space. Today, Relativity's software, including its SaaS product RelativityOne, empowers hundreds of thousands of users across numerous countries to organize data, discover the truth, and act on it, tackling critical issues in litigation, internal investigations, and compliance projects. The company continues its narrative of innovation, adapting to new challenges like generative AI and guiding the legal industry's transition to the cloud.

Employee benefits

Learn about the employee benefits and perks provided at Relativity.

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Onsite Gym

Relativity has an onsite gym.

Some Meals Provided

Relativity provides some meals.

401(K)

Relativity offers a 401(K) plan.

Paid Holidays

Relativity offers paid holidays.

View Relativity's employee benefits
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Relativity

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