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RecruitAGraduateRE

Remote Customer Service Agent

RecruitAGraduate is a South African online recruitment platform dedicated to connecting graduates, interns, and apprentices with employers to alleviate youth unemployment.

RecruitAGraduate

Employee count: 1-10

United States only

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This is a remote position.

A leading premium cat food brands in the UK seeks to employ a Remote Customer Service Agent to join their enthusiastic team. The right candidate will be the voice of their brand, engaging with customers in the UK and delivering outstanding service. This role is ideal for someone who combines a passion for customer service with a genuine love for cats.
Responsibilities:
  • Handle inbound customer queries via phone, email, and digital channels
  • Provide accurate information about products, orders, subscriptions, and deliveries
  • Resolve customer concerns efficiently while maintaining a friendly and empathetic tone
  • Represent the brand professionally and enthusiastically at all times
  • Capture customer interactions accurately using internal systems

Requirements

  • Relevant qualification
  • Minimum of 1 year contact centre experience, or be an exceptionally strong communicator with a proven customer service mindset
  • Typing speed of at least 35 words per minute (please test before applying)
  • You must have and genuinely love a cat
  • Availability to work at least 2 Sundays per month
  • Fast, reliable broadband connection with strong upload and download speeds
  • Ability to communicate fluently and clearly in English with customers from the UK
  • A strong passion for both customer service and cats- this is essential to the role
  • A laptop or desktop computer that meets company technical specifications

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About RecruitAGraduate

Learn more about RecruitAGraduate and their company culture.

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At the heart of RecruitAGraduate lies a profound commitment to addressing one of South Africa's most pressing challenges: youth unemployment. Born from the vision of Phillipa Geard, the founder of the award-winning RecruitMyMom, this platform was established to bridge the gap between talented, eager graduates and forward-thinking employers. The company operates with a clear and noble mission: to 'Inspire the Future' by making it accessible and efficient for businesses to hire the next generation of leaders, innovators, and skilled professionals.

The culture at RecruitAGraduate is deeply rooted in the belief that every graduate deserves a meaningful start to their career. By providing a specialized marketplace for interns, apprentices, and entry-level professionals, the team fosters an environment of mentorship and opportunity. They understand that modern recruitment requires more than just a brute-force approach; it demands a nuanced understanding of the potential within young talent. Through their 'cultural narrative' of empowerment and connection, RecruitAGraduate not only facilitates job placements but also actively contributes to the economic development of the region, ensuring that the energy and skills of the youth are harnessed to drive business growth and innovation.

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RecruitAGraduate

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