Solution Manager, Professional Services

Who we are

In a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.

Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and customizable bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 90 million subscribers, including brands such as Blueland, Hello Bello, CrunchLabs, Verve Coffee Roasters, and Bobbie—Recharge doesn’t just help you sell products, we help build buyer routines that last.

Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.

The Role

Our Solution Manager, Professional Services will have the opportunity to join a new function at Recharge: Professional Services. This function will be responsible for helping to deliver value to our biggest customers. As Recharge quickly scales up in the Enterprise space, the demand for these services has spiked. This role will be a key contributor responsible for driving clarity around complex custom needs internally and externally.

The efforts from this role will help us establish a strong foundation with our enterprise merchants to drive a stronger Recharge enterprise narrative in the marketplace. This team has the chance to make sure that we are truly de-risking our biggest merchants using custom solutions and also addressing the massive enterprise opportunity.

What you’ll do

• Document solution designs as flow charts, data flow diagrams, scenario matrices, including key details like API payloads

• Collaborate with Solution Engineers to answer key questions and inform custom solutions

• Meet with merchants to gather their requirements

• Present solutions to merchants and action feedback

• Create tickets for engineers to build proof of concepts and features

• Testing and validating proof of concepts and completed solutions

• Maintain documentation around enterprise competitive analysis in coordination with Sales and Customer Success

• Collaborate with Sales, Launch, Customer Success, Product, Engineering to communicate priorities, timelines, risks, solution definition to ensure deliverables are met, risk is minimized, and visibility to stakeholders is provided

• Live by and champion our values: Accountability, Collaboration, Iteration and Details

What you’ll bring

• Bachelor’s degree or foreign equivalent

• Consulting/agency background, experience working at an eCommerce merchant, or experience working at a B2B SaaS product company preferred

• 5 years of experience in a Product or Project role focused on eCommerce (Product Manager, Project Manager, Technical Project Manager, etc.)

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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.

Transparency in Coverage

This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.