Cloud SRE - ServiceOwner (Work From Home)

Overview

Join our award-winning IT team as we lead the way in digital, cloud, and security technology services. You will be playing a critical role in delivering innovative solutions for our biggest client, Canada’s leading telecommunications, tech, and media corporation.

We’re looking for passionate and creative tech leaders who want to take their career to the next level and make a real impact. Our success is fueled by our people and our passion for innovation, so we empower our Qmunity and provide a workplace where they can flourish and grow.

We offer premium benefits, including:

• Work From Home Set up
• Salary based on experience, miscellaneous allowances
• Performance bonuses and yearly increase
• HMO from day 1 for you + 2 free dependents
• 6 months paid maternity/15 days paternity leave
• Company-sponsored training and upskilling, and career growth opportunities!

Responsibilities

SPECIFIC DUTIES AND RESPONSIBILITIES

• Ensure systems are reliable, scalable, and performant: Continuously monitor and maintain service level objectives (SLOs) and service level agreements (SLAs).
• Automate repetitive tasks: Develop and maintain tools for monitoring and alerting to improve efficiency and reduce human error.
• Lifecycle Management: Take full responsibility for the lifecycle of a service, from development to production, ensuring the service meets its designated SLOs.
• Monitor Service Performance: Continuously monitor service performance and reliability, using metrics and data to drive decisions and improvements.
• Work with Development Teams: Collaborate closely with development teams to ensure new features are reliable and maintainable.
• Forecasting: Predict future resource needs based on usage trends and business growth.

Qualifications

COMPETENCIES

Core Competencies (Must-have Competencies)

• 2+ years of experience in automating operations, monitoring system health, and ensuring high availability and reliability of applications. Ability to implement and manage SLAs, SLOs, and error budgets.
• 2+ years of experience in managing the lifecycle of applications, including deployment, monitoring, and incident management. Ability to collaborate with development teams to improve service quality.
• Ability to implement and maintain compliance with industry standards and regulations.
• 2+ years of experience in automating network and system tasks, developing scripts to streamline operations, and improving efficiency through automation using scripting languages (e.g., Python, Bash.
• 2 years of experience with performance monitoring tools (e.g., Elastic, Dynatrace, Kibana) and techniques to identify bottlenecks and improve system efficiency.

Complementary Competencies (Nice-to-have Competencies)

• Effective Communication: Ability to clearly communicate technical concepts to non-technical stakeholders.
• Self-Motivation and Discipline: Proactive in identifying and solving problems.
• Problem-Solving and Critical Thinking: Ability to analyze complex issues and develop effective solutions.
• Collaboration: Work well with various teams and manage priorities effectively.
• Nice to have: OpenShift and Kibana

QUALIFICATIONS

Educational Qualification/s

• Bachelor’s degree in computer science, Information Technology, or related field.

Work Conditions

• Work From Home Set-up
• Schedule is from 4 PM – 1 AM MNL / 4 AM – 1 PM EST every Wednesday-Friday and 12NN-9PM / 12 AM – 9 AM EST every Saturday and Sunday (need support every weekend)
• Working Days: Wednesday-Sunday