Application Specialist - Systems Admin (Work From Home)

Overview

Drive innovation in cybersecurity, software development, and big data technology as part of our award-winning IT team. You can play a critical role as part of a global agile team for Bell Canada, Canada’s largest telco, media, and tech company. We know our success is fueled by our people, so we empower our Qmunity and provide a workplace where you can flourish and grow.

We offer premium benefits, including:

• Home-based Setup
• Miscellaneous allowances, performance-based bonus, and yearly increase
• HMO from day 1 for you + 2 free dependents
• 6 months paid maternity/ 15-days paternity leave
• Company-sponsored training and upskilling, and career growth opportunities!

Responsibilities

• Respond to and manage new and existing trouble tickets
• Perform Tier 1 support remediations (e.g., application restarts, system checks).
• Document troubleshooting steps, status, diagnostic results, and root cause analysis
• Escalate complex issues to higher-tier support teams or vendors when necessary.
• Create and present incident outage reports to internal stakeholders.
• Maintain and update support and training documentation regularly.
• Execute predefined maintenance procedures and perform bulk system updates.
• Participate in Change Management processes and scheduled release activities.
• Complete periodic operational checklists and identify opportunities for automation.

Qualifications

COMPETENCIES

Core Competencies

• 5 years of experience delivering internal application support and systems administration for enterprise users.
• 5 years of experience with Element or Fault Management Systems
• 5 years of experience providing L1 or L2 networking support, including troubleshooting connectivity issues, configuring network devices, and ensuring infrastructure stability
• 5 years of proficiency in Scripting using Shell, Bash, or Python
• 5 years of solid understanding of Operating Systems (Linux/Unix/Windows), Databases (SQL), and IT Security principles.

Complementary Competencies

• Familiarity with ticketing tools like ServiceNow
• Foundational knowledge of IT security, including application-level protection through antivirus management, access control implementation, usage restrictions, and vulnerability mitigation.

QUALIFICATIONS

Educational Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.

Work Conditions

• Work From Home Set-up
• Open for Early Day Shift (4AM to 1PM) and Mid Shift (1PM to 10PM)